Kiara Oliveira
Titusville,FL
Summary
Dynamic and results-driven professional with extensive experience in customer service and cash handling at Dollar General. Proven ability to enhance customer satisfaction through effective complaint resolution and staff training. Skilled in maintaining store operations and ensuring accuracy in transactions, fostering a safe and organized environment.
Experienced with creating safe and engaging environment for children. Uses effective communication to interact with both children and parents, ensuring clear understanding of expectations. Track record of managing multiple tasks simultaneously, demonstrating strong organizational skills and attention to detail.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Key Holder
Dollar General
09.2020 - 03.2023
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Managed store personnel by delegating tasks and supervising daily operations.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
Crew Member
Dunkin' Donuts
01.2017 - 06.2020
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Education
High School Diploma -
Brevard Adult Education
Titusville, FL12-2018
Skills
- Customer service
- Cash handling
- Cash handling accuracy
- Training and mentoring
- Workplace safety
- Customer service management
- Staff training and development
- Store maintenance
Certification
Microsoft Word
Microsoft Powerpoint
Microsoft Excel
Timeline
Key Holder
Dollar General
09.2020 - 03.2023
Crew Member
Dunkin' Donuts
01.2017 - 06.2020
High School Diploma -
Brevard Adult Education
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