Kiara Pena
Bronx
Summary
Experienced office manager highly skilled at administering business needs. Possesses more than 10 years of experience coordinating operations needs and providing administrative support to improving team productivity and reduce costs.
Overview
13
13
years of professional experience
Work History
Loan Officer
Premium Capital Fund
12.2022 - Current
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Maintained strict confidentiality of bank records and client information.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- Submitted loan applications to underwriter for verification and recommendations.
- Meticulously reviewed applicant documentation, ensuring accuracy and completeness prior to submission for underwriting approval.
- Collaborated with underwriters to expedite loan approvals and close deals in a timely manner.
Office Administrator
Mamasushi Group
02.2012 - 12.2022
- Executed record filing system to improve document organization and management.
- Interacted with customers by phone, email or in-person to provide information.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales.
- Managed payroll data entry and processing for 100 employees.
- Created detailed expense reports and requests for capital expenditures.
Education
Bachelor of Arts - Business Administration
Lehman College of The City University of New York
Bronx, NY05.2014
Skills
- Multitasking Abilities
- Attention to Detail
- Fluent in Spanish
- MS Office/ Excel
- AR/AP Proficiency
- Sales Force
Timeline
Loan Officer
Premium Capital Fund
12.2022 - Current
Office Administrator
Mamasushi Group
02.2012 - 12.2022
Bachelor of Arts - Business Administration
Lehman College of The City University of New York
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