Summary
Overview
Work History
Education
Skills
Timeline
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KIARA PLISS

Milwauke,WI

Summary

Skilled team player with strong background in a customer service based environment. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities.

Overview

5
5
years of professional experience

Work History

Assistant Administrator

Shutterzone Media
10.2020 - 03.2021
  • Answered incoming calls and directed messages to the correct team member if needed.
  • Oversaw appointment scheduling and calendar maintenance for a 9 member team.
  • Maintained an efficient office environment by skillfully routing incoming and outgoing social media messages, phone calls, and e-mails.
  • Supported boss by handling day-to-day needs and special projects with good multitasking and research skills.
  • Developed social media presence for company by managing all social media and posting new content every day. (Instagram, Facebook, YouTube)
  • Updated office calendar with new meetings, events and appointments to avoid overbooking.

Phone Clerk

Ned's Pizza
04.2018 - 02.2023
  • Greeted customers, repeated orders back to customers accurately, provided samples, and completed transactions
  • Placed or answered phone calls, providing an excellent customer experience by applying good listening and communication skills
  • Kept records of customer interactions and transactions, recording details of inquiries, complaints, comments, and actions taken
  • Continuously met or exceeded daily service quality and number of phone calls answered
  • Engaged with customers to understand and resolve issues and answer questions
  • Upsold more products to customers using persuasion.

Day Camp Counselor

New Berlin Recreational Department
05.2022 - 08.2023
  • Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
  • Built and maintained positive relationships with campers, staff and families.
  • Kept all camper and work areas neat, clean and organized.
  • Planned and lead diverse activities to entertain children and promote core values.
  • Monitored behavior of each child and reported incidents or suspicion of abuse to superiors.
  • Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions.
  • Provided clear instruction to activity and program participants to deliver fun and maintain safety.

Manager

Cousins Subs
02.2023 - 05.2023
  • Accomplished multiple tasks within established timeframes.
  • Defined clear targets and objectives and communicated to other team members.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Improved marketing to attract new customers and promote business.

Education

High School Diploma -

Heritage Christian Schools
New Berlin, WI
06.2019

Skills

  • Video editing
  • Manage schedules
  • Customer service
  • Product upselling
  • Sales transactions
  • Public speaking
  • Set appointments
  • Creative thinking
  • Calendar Management
  • Relationship Development

Timeline

Manager

Cousins Subs
02.2023 - 05.2023

Day Camp Counselor

New Berlin Recreational Department
05.2022 - 08.2023

Assistant Administrator

Shutterzone Media
10.2020 - 03.2021

Phone Clerk

Ned's Pizza
04.2018 - 02.2023

High School Diploma -

Heritage Christian Schools

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KIARA PLISS