Kiara Plummer
Lake City
Summary
Experienced industry worker with a proven track record of excelling in fast-paced work environments and adapting to changing daily needs. Recognized for meticulous attention to detail and a diligent work approach, especially in customer service roles. Continuously seeking opportunities to exceed expectations, streamline processes, and enhance overall customer satisfaction levels.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant General Manager
La Quinta Inn & Suites by Wyndham
07.2021 - Current
- Increased hotel occupancy rates through effective marketing strategies, partnerships with local businesses, and revenue management techniques.
- Developed comprehensive budget plans, closely monitoring expenses and optimizing cost-saving opportunities.
- Managed daily operations for smooth functioning of the hotel, ensuring high-quality standards in all departments.
- Ensured compliance with industry regulations as well as health and safety guidelines within all aspects of hotel operations.
- Improved overall guest satisfaction by implementing well-coordinated staff training programs and exceptional customer service initiatives.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Collaborated with sales teams on targeted campaigns to increase bookings from corporate clients or group travelers during low-occupancy periods.
- Established strong relationships with vendors, negotiating favorable contracts for goods and services vital to hotel operations.
- Implemented preventive maintenance programs, assuring optimal condition and functionality of hotel facilities and equipment.
- Implemented innovative guest amenities to stay ahead of industry trends, distinguishing the hotel from competitors and offering unique experiences.
Customer Service Representative
Shift Smart
08.2020 - 04.2021
- Promoted high customer satisfaction by resolving problems with knowledge and friendly service
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Demonstrated excellent communication skills in resolving product and consumer complaints
- Answered customer calls promptly to avoid long wait times on hold
Caregiver
The Canopy at Harper Lake
06.2020 - 04.2021
- Increased patient satisfaction by assisting people with personal tasks like dressing and walking
- Assisted with meal planning to meet nutritional plans
- Maintained clean and well-organized environment for client happiness and safety
- Observed patients for changes in physical, emotional, mental, or behavioral condition and injuries
- Assisted clients with personal hygiene tasks such as tooth brushing, bathing, grooming, and toileting
Cashier
Winn-Dixie
08.2018 - 04.2019
- Managed cash register accurately, balancing cash drawers at the beginning and end of each shift.
- Reduced wait times for customers with quick and accurate cash handling, resulting in higher customer retention rates.
- Resolved customer complaints professionally, demonstrating empathy and understanding to strengthen customer loyalty.
- Processed various forms of payment securely, including cash, credit cards, checks, gift cards, and coupons; ensuring accuracy in all transactions.
- Provided exceptional service by greeting customers warmly upon arrival and offering assistance throughout their shopping experience.
- Maintained knowledge of current sales promotions, policies regarding payment, and security practices to provide accurate information to customers.
Internship Student
University of Georgia
01.2018 - 05.2018
- Worked well in team environment as well as independently
- Processed incoming and outgoing mail to office staff as directed
- Sat in on meetings, took detailed notes and brainstormed with team members on way to solve problems
- Handled undergrad and graduate students
- Looked for industry trends on social media and through online sources
- Assisted with administrative tasks such as answering phones, coordinating files, and sorting mail
Education
Florida All Lines Adjuster Certification -
Adjuster Pro
Lake City, FLHigh School -
Columbia High School
Lake City, FL01.2022
Skills
- Customer Service-Oriented
- Verbal and Written Communication
- Safety and Security Procedures
- Prioritization and Time Management
- Phone and Email Etiquette
- Online Bookings Management
- Microsoft Office
- Microsoft Excel
- Feedback Collection
- Incoming Mail Sorting
- Dependable and Reliable
- Fast Learner
- Multitasking and Organization
Certification
- Florida All Lines Adjuster License
- ServSafe Food Protection Manager Certification
Accomplishments
Timeline
Assistant General Manager
La Quinta Inn & Suites by Wyndham
07.2021 - Current
Customer Service Representative
Shift Smart
08.2020 - 04.2021
Caregiver
The Canopy at Harper Lake
06.2020 - 04.2021
Cashier
Winn-Dixie
08.2018 - 04.2019
Internship Student
University of Georgia
01.2018 - 05.2018
High School -
Columbia High School
- Florida All Lines Adjuster License
- ServSafe Food Protection Manager Certification
Florida All Lines Adjuster Certification -
Adjuster Pro
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