Kiara Powell
Beaumont,TX
Summary
Benefits professional with expertise in verifying and processing claims, ensuring compliance with industry standards with a proven ability to exceed expectations through personalized solutions. Detail-oriented in healthcare information with over 5 years of experience in high-volume call centers, adept at managing medical record requests while maintaining HIPAA compliance. Proficient in Microsoft Word and Excel, skilled in multitasking across dual monitors to deliver accurate results in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Customer Service Representative/Advisor
Concentrix Corp.
06.2025 - Current
- Handled 50+ daily inbound and outbound calls from patients and insurance providers, providing updates on medical record status while ensuring strict HIPAA compliance.
- Documented customer interactions accurately in the CRM system.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Met productivity and quality benchmarks consistently by maintaining detailed records, adhering to compliance standards, and resolving inquiries efficiently.
Member Engagement Coordinator
BeneLynk| Linked in Benefits
08.2024 - 02.2025
- Managed and prioritized multiple customer cases simultaneously to enhance service efficiency.
- Coordinated patient benefit applications, ensuring adherence to healthcare regulations.
- Assisted patients in comprehending insurance coverage by explaining plan details and coordinating authorizations.
- Conducted thorough audits of benefit verification tasks to minimize errors and rectify discrepancies.
- Followed scripts, workflows, and company guidelines to maintain operational standards.
- Recorded, monitored, and elevated cases in CRM systems across high-volume settings, partnering with cross-functional teams to guarantee prompt solutions.
Property Management/Customer Service Representative
Public Storage
04.2021 - 08.2024
- Assisted 60+ customers daily with billing, account inquiries, and disputes via phone, email, and chat.
- Provided accurate information on products, services, policies, and procedures to support informed customer decisions.
- Maintained a professional, friendly, and empathetic tone in all customer interactions.
- Managed high call and ticket volumes, ensuring timely resolution and enhancing customer satisfaction.
- Demonstrated knowledge of product updates, promotions, and company changes.
- Engaged in ongoing training and development to improve customer service skills and product knowledge.
Education
Associate of Applied Science - Cosmetology
Houston Community College
Hobson, TX06-2021
High School Diploma -
Evan E. Worthing High School
Houston, TX06-2018
Skills
- Customer service expertise
- Call center operations
- Payment processing
- Claims management
- Denial resolution
- Claims analysis
- Health insurance knowledge
- Open enrollment processes
- Benefits administration
- Medical appeals handling
- HIPAA compliance
- Policy interpretation
- Service efficiency
- Time management
- Problem solving
- Documentation
Timeline
Customer Service Representative/Advisor
Concentrix Corp.
06.2025 - Current
Member Engagement Coordinator
BeneLynk| Linked in Benefits
08.2024 - 02.2025
Property Management/Customer Service Representative
Public Storage
04.2021 - 08.2024
Associate of Applied Science - Cosmetology
Houston Community College
High School Diploma -
Evan E. Worthing High School