Kiara Price
Las Vegas,NV
Summary
Enthusiastic, client services professional with strong background in quality assurance. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires.
Overview
6
6
years of professional experience
Work History
Political Campaigner
VRI RESEARCH Temp
03.2024 - 06.2024
- Developed comprehensive media plans to maximize coverage of candidate achievements and policy proposals.
- Managed a high volume of daily calls while maintaining professionalism and positive interactions with respondents.
- Increased voter awareness by conducting thorough political surveys and gathering essential data.
Banking Customer Service Representative
Sitel
12.2023 - 05.2024
- Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
- Educated customers on digital banking features, facilitating seamless transitions from traditional banking methods.
- Answered phone and email inquiries on banking products.
- Assisted in the development of new security features for debit cards, reducing vulnerability to fraud attacks.
- Reviewed transactions and receipts to identify any suspicious activity.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Summarized all key information regarding investigation into detailed report for delivery to client.
Customer Service Specialist
TTEC
05.2022 - 11.2023
- Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
- Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.
- Assisted in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required.
- Documented customer correspondece in CRM to track request ,problems , and solutions
- Identified complaitnts and reported in complaint tracker
- Collaborated with team members to meet monthly performance targets, contributing to the branch''s success.
- Maintained up-to-date knowledge of product and service changes.
Contact Center Team Leader
Fed Ex Ground
06.2021 - 03.2022
- Improved team performance by conducting regular training sessions and sharing industry best practices.
- Interviewd ,hire ,and coordinated training of new members.
- Assisted in escalated customer problems via phone, email, and live chat
- Conducted regular call monitoring to ensure a superior client experience
- Communicated performance expectations and monitored performance plans
- Boosted team morale and productivity with motivational techniques and clear communication of expectations.
Customer Service Associate
Walmart
08.2018 - 04.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Mentored new employees on procedure and policies to maximize team performance.
- Upheld quality control policies, and procedures to increase customer satisfication
- Investigated and resolved customer inquiries and complaints quickly.
Education
High School Diploma -
Legacy High School
Las Vegas, NV05.2018
Skills
- Financial product knowledge
- Compliance Awareness
- Sales proficiency
- Strong Numeracy Skills
- Data Entry
- Salesforce
- Email Support
- CRM software
- Data Entry
- Creative Problem Solving
- Banking Software Familiarity
- Complaint resolution
- Call Metrics
Timeline
Political Campaigner
VRI RESEARCH Temp
03.2024 - 06.2024
Banking Customer Service Representative
Sitel
12.2023 - 05.2024
Customer Service Specialist
TTEC
05.2022 - 11.2023
Contact Center Team Leader
Fed Ex Ground
06.2021 - 03.2022
Customer Service Associate
Walmart
08.2018 - 04.2021
High School Diploma -
Legacy High School