Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Kiara Pugh

San Bernardino,CA

Summary

Performance-focused medical support assistant offering broad-based experience in medical administration and patient care management. Talented at building and cultivating professional relationships, coordinating appointments. Highly motivated and committed Medical Assistant. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Psychiatric Technician Student (Fulltime)

Canyon Springs Development Center

Medical Support Assistant

Veterans Affairs
10.2023 - Current
  • Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments.
  • Scheduling, canceling, re-scheduling patient appointments and/or consults.
  • Monitoring appointment requests from multiple electronic sources.
  • Participating in team huddles and team meetings to manage and plan patient care.
  • Adjusting the flow and sequencing of the work to meet team and patient needs.
  • Monitoring pre-appointment requirements to assure readiness for patient visit/procedure (e.g. X-Ray, Lab Work).
  • Performing administrative follow up actions.


Mental Health Worker (Fulltime 40hours Per Week)

Canyon Ridge Hospital
11.2022 - 08.2023
  • Achieved billing expectations by providing services consistent with program needs
  • Maintained confidentiality of records relating to clients' treatment
  • Collaborated with mental health professionals and other staff members to perform clinical assessments and developed treatment plans
  • Filled out and maintained client-related paperwork, including federal and state-mandated forms, client diagnostic records, and progress notes
  • Prepared and maintained all required treatment records and reports
  • Answered calls, left voicemails and scheduled follow-up calls to drive customer engagement.

Pre Licensed Psychiatric Technician (Fulltime 40h)

Canyon Springs Development Center
11.2021 - 07.2022
  • Took and recorded measures of patients' physical condition, using devices such as thermometers and blood pressure gauges
  • Observed and influenced patients' behavior by teaching, counseling and befriending
  • Developed and taught strategies to promote client wellness and independence
  • Responded quickly to meet customer needs and resolve problems.

Bartender( Fulltime 25-30hours Per Week)

Harkins Movie Theater
02.2016 - 03.2020
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
  • Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings
  • Managed accurate register and produced daily sales reports backing up inventory usage numbers
  • Adhered to state laws regarding alcoholic beverage services and customer regulations
  • Kept bar presentable and well-stocked to meet all customer needs
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.

Education

Associate Of Science In Psychiatric Technician -

San Bernardino Valley College
San Bernardino, CA

Skills

  • Patient Care
  • Medical record assessment
  • Compassion
  • Adaptability
  • Patient Communication
  • Appointment Scheduling
  • Detail Oriented
  • Patient-focused care
  • Maintaining confidentiality
  • Good listening skills
  • Customer service
  • Basic computer knowledge

Certification

Certified Psychiatric technician, San bernardino valley college, 2021

Timeline

Medical Support Assistant

Veterans Affairs
10.2023 - Current

Mental Health Worker (Fulltime 40hours Per Week)

Canyon Ridge Hospital
11.2022 - 08.2023

Pre Licensed Psychiatric Technician (Fulltime 40h)

Canyon Springs Development Center
11.2021 - 07.2022

Bartender( Fulltime 25-30hours Per Week)

Harkins Movie Theater
02.2016 - 03.2020

Psychiatric Technician Student (Fulltime)

Canyon Springs Development Center

Associate Of Science In Psychiatric Technician -

San Bernardino Valley College

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Kiara Pugh