Kiara Pulley
Raleigh,NC
Summary
Compassionate healthcare professional with extensive experience in ADL support and patient care. Proven ability to develop personalized care plans and collaborate effectively with healthcare teams to improve patient outcomes.
Overview
13
13
years of professional experience
Work History
Personal Care Assistant
SYNERGY HomeCare of Cary
Cary, NC
10.2023 - Current
- Assisted clients with daily living activities, ensuring comfort and safety in home environments.
- Monitored client health and reported changes to healthcare professionals for timely interventions.
- Developed personalized care plans in collaboration with families to enhance quality of life.
- Trained new staff on care protocols and best practices to maintain high service standards.
Certified Medication Aide
Consolidated Medical Staffing
Raleigh, NC
06.2023 - Current
- Supervise all Resident aides and residents
- Administered medications accurately according to physician orders and established protocols.
- Monitored patients' vital signs and reported changes to nursing staff promptly.
- Maintained accurate documentation of medication administration and patient responses.
- Assisted in the development of individualized care plans for residents' needs.
- Proficient with ECP and Quick MAR computer systems
Office Administrative Assistant
Care 1 Tax Services
Raleigh, NC
08.2019 - 12.2023
- Managed client communications and scheduled appointments efficiently to enhance customer service experience.
- Coordinated documentation preparation for tax filings, ensuring compliance with regulations and accuracy of information.
- Maintained organized filing system for client records, improving retrieval speed and data management efficiency.
- Assisted in the development of office procedures, streamlining workflows and increasing operational effectiveness.
Medical Assistant
Fast Med
Rocky Mount, NC
12.2017 - 07.2019
- Assisted with patient intake and medical history documentation.
- Performed routine clinical tasks, including vital sign measurements and specimen collection.
- Administered medications as directed by healthcare providers to ensure patient compliance.
- Collaborated with healthcare teams to coordinate patient care plans and follow-up appointments.
- Educated patients on treatment procedures and preventative care strategies to enhance understanding.
- Implemented electronic health record updates, improving data accuracy and accessibility for staff.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Customer Service Representative
Conduent
Raleigh, NC
01.2017 - 12.2017
- Resolved customer inquiries efficiently, ensuring high satisfaction levels.
- Managed complex service issues, enhancing problem-solving capabilities.
- Collaborated with cross-functional teams to streamline support processes.
- Trained new team members on customer service best practices and systems.
- providing policyholders medical and pharmacies benefits, in network
- Handling inbound calls from policyholders, providers nd pharmacies
Certified Medication Aide
Hunter Hill Assisted Living
Rocky Mount, NC
04.2013 - 02.2017
- Administered medications accurately according to physician orders and established protocols.
- Educated patients and families on medication usage, side effects, and adherence strategies.
- Collaborated with healthcare teams to enhance patient care quality and safety measures.
- Trained new staff on medication procedures and compliance standards effectively.
- Safeguarded patient privacy by adhering strictly to HIPAA regulations during all aspects of medication handling and administration processes.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Streamlined medication administration processes, ensuring timely delivery of required treatments.
Education
Medical Assistant -
ECPI University
Raleigh 03-2015
Medical Office Assistant - Medical
Miller Motte College
Raleigh, NC07-2013
High School Diploma -
Garner Magnet High School
Garner, NC06-2008
Skills
- ADL support
- Vital signs monitoring
- Vital signs documentation
- Vital sign monitoring
- Mobility assistance
- Patient care
Timeline
Personal Care Assistant
SYNERGY HomeCare of Cary
10.2023 - Current
Certified Medication Aide
Consolidated Medical Staffing
06.2023 - Current
Office Administrative Assistant
Care 1 Tax Services
08.2019 - 12.2023
Medical Assistant
Fast Med
12.2017 - 07.2019
Customer Service Representative
Conduent
01.2017 - 12.2017
Certified Medication Aide
Hunter Hill Assisted Living
04.2013 - 02.2017
Medical Assistant -
ECPI University
Medical Office Assistant - Medical
Miller Motte College
High School Diploma -
Garner Magnet High School