Kiara Pyfer
San Diego,CA
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
11
11
years of professional experience
Work History
Plant Base Account Manager
Jensen Meat Company
09.2021 - Current
- Manage 32 accounts, overseeing each account from research and development phase to customer status
- Document daily flow of accounts and input all updates into plant-based drive
- Maintain high client retention rate by providing exceptional customer service and anticipating client needs.
- Onboard new customers as research and development phase is completed
- Create, update, and revise purchase orders using Plex system, ensuring accurate and timely receipt to customer
- Review documentation ensuring all accuracy standards are met
- Communicate with production and logistics to verify customer delivery and receipt of product
- Liaise between customers and all departments, reporting status and updates to company Vice President
- Maintain list of current, past and oncoming customers
- Liaise between customers and accounting department, ensuring that invoices are turned in in promptly
- Demonstrate continuous efforts to improve operations and streamline works processes to provide quality customer service and uphold company standards
- Stay up-to-date on changing industry, product standards and trends related to accounts
- Meet and exceed service level goals by identifying and achieving standards and expectations
- Contact customers as issues arise to provide prompt resolutions
- Strengthen customer relationships with proactive and collaborative approach to managing needs.
- Prepared and mailed invoices to customers, processed payments and documented account updates.
Account Specialist
Jensen Meat Company
09.2020 - 09.2021
- Set up new customer accounts and updated existing profiles with latest information
- Liaised between clients and support team to quickly resolve issues.
- Presented information to customers, peers and management
- Built and cultivated long-term quality relationships with over 60 clients by addressing needs and providing superior customer service
- Completed routine and complex account updates to resolve problems
- Adhered to standards of quality and service as well as all compliance requirements
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base
- Kept detailed records of daily activities through online customer database
- Recorded accurate and efficient records in customer database.
Licensed Insurance Agent
Danny Robertson Allstate Agency
05.2018 - 07.2020
- Expanded client base with marketing, cold calling, and referral management
- Met and maintained monthly and quarterly sales goals by capitalizing on expert knowledge of available products, customer preferences, and market trends
- Marketed company products and grossed over $15,000 in monthly revenue by developing referral sources such as realtors, mortgage lenders, and bankers
- Supported opening and closing duties, including reconciling cash till and delivery to bank
- Processed guest payments, including running credit card transactions, calculating change, and receipt delivery
- Calculated quotes and educated potential clients on insurance options
- Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation
- Provided coverage option information to assist clients in protecting assets.
Transportation Dispatcher
United States Navy
07.2016 - 08.2017
- Supported military personnel in civilian transportation to satisfy departmental mission objectives
- Collaborated with drivers to address any issues or concerns, fostering positive working relationships.
- Assisted in providing government vehicles to over 500 military, civilian, and DOD contracted employees
- Assisted with both preventative and corrective maintenance for 202 golf carts, 29 forklifts, and 93 vehicles
- Contributed to upkeep of departmental maintenance and mileage reports for command vehicles in addition to logging vehicle data in computerized maintenance trackers
- Performed minor repairs to vehicles and golf carts such as headlights, tail lights and turning signals
- Assisted mechanics in oil changes for automotive vehicles, checking fluids, and performing thorough safety and operational vehicle inspections before and after use.
Hull Maintenance Technician
United States Navy
08.2013 - 07.2016
- Directed design installation and testing of equipment, ensuring satisfactory and timely completion
- Increased operational efficiency by performing welding, brazing, and cutting tasks on various materials for ship repair
- Strengthened communication within the team by acting as a liaison between hull maintenance technicians and other departments aboard the ship.
- Instructed ship's crew in methods of damage control, ship stability, firefighting, fire prevention, and chemical, biological, and radiological warfare defense
- Maintained safety standards by ensuring proper usage of personal protective equipment and adherence to relevant guidelines.
- Conducted thorough evaluations of repair work completed by external contractors to ensure compliance with specifications and standards.
- Coordinated emergency response drill for 20 personnel, decreasing response time by 7 minutes, and awarded most efficient response team
- Performed emergency repairs to decks, structures, and hulls by emergency pipe patching, plugging, and shoring
- Maintained and repaired watertight closures and assorted fittings and performed emergency repairs to piping fittings and fixtures
- Maintained strong knowledge of both safety & firefighting principles and suppression methods, which enabled proper decision-making in ship board emergency situations.
- Reduced downtime during deployments by quickly diagnosing and repairing damage to ship's structure and systems.
Education
Bachelor of Science - Business Administration
Grand Canyon University
Phoenix, AZ05.2021
Skills
- Client Relations
- Relationship building and management
- Interpersonal and client communications
- Inter-department collaboration
- Customer Engagement
- Teamwork and Collaboration
- Issue Resolution
- CRM proficiency
Timeline
Plant Base Account Manager
Jensen Meat Company
09.2021 - Current
Account Specialist
Jensen Meat Company
09.2020 - 09.2021
Licensed Insurance Agent
Danny Robertson Allstate Agency
05.2018 - 07.2020
Transportation Dispatcher
United States Navy
07.2016 - 08.2017
Hull Maintenance Technician
United States Navy
08.2013 - 07.2016
Bachelor of Science - Business Administration
Grand Canyon University
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