Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
11
11
years of professional experience
Work History
Plant Base Account Manager
Jensen Meat Company
09.2021 - Current
Manage 32 accounts, overseeing each account from research and development phase to customer status
Document daily flow of accounts and input all updates into plant-based drive
Maintain high client retention rate by providing exceptional customer service and anticipating client needs.
Onboard new customers as research and development phase is completed
Create, update, and revise purchase orders using Plex system, ensuring accurate and timely receipt to customer
Review documentation ensuring all accuracy standards are met
Communicate with production and logistics to verify customer delivery and receipt of product
Liaise between customers and all departments, reporting status and updates to company Vice President
Maintain list of current, past and oncoming customers
Liaise between customers and accounting department, ensuring that invoices are turned in in promptly
Demonstrate continuous efforts to improve operations and streamline works processes to provide quality customer service and uphold company standards
Stay up-to-date on changing industry, product standards and trends related to accounts
Meet and exceed service level goals by identifying and achieving standards and expectations
Contact customers as issues arise to provide prompt resolutions
Strengthen customer relationships with proactive and collaborative approach to managing needs.
Prepared and mailed invoices to customers, processed payments and documented account updates.
Account Specialist
Jensen Meat Company
09.2020 - 09.2021
Set up new customer accounts and updated existing profiles with latest information
Liaised between clients and support team to quickly resolve issues.
Presented information to customers, peers and management
Built and cultivated long-term quality relationships with over 60 clients by addressing needs and providing superior customer service
Completed routine and complex account updates to resolve problems
Adhered to standards of quality and service as well as all compliance requirements
Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base
Kept detailed records of daily activities through online customer database
Recorded accurate and efficient records in customer database.
Licensed Insurance Agent
Danny Robertson Allstate Agency
05.2018 - 07.2020
Expanded client base with marketing, cold calling, and referral management
Met and maintained monthly and quarterly sales goals by capitalizing on expert knowledge of available products, customer preferences, and market trends
Marketed company products and grossed over $15,000 in monthly revenue by developing referral sources such as realtors, mortgage lenders, and bankers
Supported opening and closing duties, including reconciling cash till and delivery to bank
Processed guest payments, including running credit card transactions, calculating change, and receipt delivery
Calculated quotes and educated potential clients on insurance options
Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation
Provided coverage option information to assist clients in protecting assets.
Transportation Dispatcher
United States Navy
07.2016 - 08.2017
Supported military personnel in civilian transportation to satisfy departmental mission objectives
Collaborated with drivers to address any issues or concerns, fostering positive working relationships.
Assisted in providing government vehicles to over 500 military, civilian, and DOD contracted employees
Assisted with both preventative and corrective maintenance for 202 golf carts, 29 forklifts, and 93 vehicles
Contributed to upkeep of departmental maintenance and mileage reports for command vehicles in addition to logging vehicle data in computerized maintenance trackers
Performed minor repairs to vehicles and golf carts such as headlights, tail lights and turning signals
Assisted mechanics in oil changes for automotive vehicles, checking fluids, and performing thorough safety and operational vehicle inspections before and after use.
Hull Maintenance Technician
United States Navy
08.2013 - 07.2016
Directed design installation and testing of equipment, ensuring satisfactory and timely completion
Increased operational efficiency by performing welding, brazing, and cutting tasks on various materials for ship repair
Strengthened communication within the team by acting as a liaison between hull maintenance technicians and other departments aboard the ship.
Instructed ship's crew in methods of damage control, ship stability, firefighting, fire prevention, and chemical, biological, and radiological warfare defense
Maintained safety standards by ensuring proper usage of personal protective equipment and adherence to relevant guidelines.
Conducted thorough evaluations of repair work completed by external contractors to ensure compliance with specifications and standards.
Coordinated emergency response drill for 20 personnel, decreasing response time by 7 minutes, and awarded most efficient response team
Performed emergency repairs to decks, structures, and hulls by emergency pipe patching, plugging, and shoring
Maintained and repaired watertight closures and assorted fittings and performed emergency repairs to piping fittings and fixtures
Maintained strong knowledge of both safety & firefighting principles and suppression methods, which enabled proper decision-making in ship board emergency situations.
Reduced downtime during deployments by quickly diagnosing and repairing damage to ship's structure and systems.
Education
Bachelor of Science - Business Administration
Grand Canyon University
Phoenix, AZ
05.2021
Skills
Client Relations
Relationship building and management
Interpersonal and client communications
Inter-department collaboration
Customer Engagement
Teamwork and Collaboration
Issue Resolution
CRM proficiency
Timeline
Plant Base Account Manager
Jensen Meat Company
09.2021 - Current
Account Specialist
Jensen Meat Company
09.2020 - 09.2021
Licensed Insurance Agent
Danny Robertson Allstate Agency
05.2018 - 07.2020
Transportation Dispatcher
United States Navy
07.2016 - 08.2017
Hull Maintenance Technician
United States Navy
08.2013 - 07.2016
Bachelor of Science - Business Administration
Grand Canyon University
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