Kiara Quintana-Baez
Orlando,FL
Summary
Dedicated and high-achieving student at Valencia College, currently pursuing a Bachelor's degree in Business and Organizational Leadership. Strong background in human resources with a proven track record in talent acquisition and employee engagement. Ability to foster collaborative relationships instrumental in driving successful recruitment campaigns. Known for reliability and adaptability, consistently delivering results in dynamic environments. Possess strong skills in candidate assessment, onboarding, and strategic planning.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Human Resource Recruiter
United Parks & Resorts Inc.
02.2025 - Current
- Managed full-cycle recruiting process for applicants to promote smooth and positive onboarding experience.
- Liaised with hiring managers to develop and implement strategies to source and recruit top talent.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Oversaw and managed on-boarding processes and background checks to successfully integrate new, transferred, and promoted employees.
- Created internal posting and advertisements while overseeing employment website.
- Streamlined recruitment processes by implementing applicant tracking systems and targeted sourcing strategies.
- Participate in career fairs, college recruiting events, and industry conferences to promote employer brand awareness
Human Resource Recruiting Processor
United Parks & Resort Inc.
07.2024 - 02.2025
- Source and recruit top talent for frontline roles for all three Orlando Parks
- Assisted in onboarding process to ensure smooth transition for new hires.
- Coordinate background checks and employment verifications for selected candidates
- Oversee and manage on-boarding processes to successfully integrate new, transferred, and promoted employees.
- Collaborate with external recruiters or agencies when necessary for specialized roles or high-volume hiring initiatives
Front Desk Engagement Specialist
Advent Health Orlando
04.2023 - 07.2024
- Coordinate patient paperwork, check-in, and payments for billing.
- Adhere to strict HIPAA guidelines to protect patient privacy.
- Fielded concerns surrounding patients and care, liaising between physician, patient, and insurance company.
- Obtained payments from patients and scanned identification and insurance cards.
Employee Services Representative
SeaWorld Parks & Entertainment
10.2022 - 07.2024
- Process IDs, Uniforms, and Schedule training dates
- Review and revise (if needed) paperwork from recruiting team in new hire's process
- Resolve employee issues quickly and effectively while remaining calm under pressure.
- Process employee resignations/terminations
- Actively listen to employees' needs in order to provide solutions tailored specifically for them
- Assist employees with questions in regards to employee benefits
- Engage in Employee appreciation events
- Advocate for our Employee recognition program (est. 2022, ACE Program)
Human Resources Trainer
SeaWorld Parks & Entertainment
07.2022 - 10.2022
- Facilitate trainings such as New Hire Orientation and General Operating Procedure training for Ambassadors at all levels and from all departments
- Support department leadership to identify training needs based on feedback from various sources, changes to processes, and other factors
- Organize training manuals, materials, multimedia visual aids, and other educational materials; review for company policy updates
- Maintained records of completed training and required recertification's.
Guest Services Assistant Supervisor
Discovery Cove; SeaWorld Parks & Entertainment
04.2021 - 07.2022
- Managed day-to-day operations of facility, scheduling staff and overseeing budgets
- Led a team of 50+
- Handled disgruntled guests utilizing problem solving skills to ensure positive guest resolutions
- Responsible for overseeing and completing opening and closing procedures
- Responsible for the development of department trainers and team members by providing training, feedback, and coaching
- Responded and updated Supervisors and Managers to assigned side projects
- Ensure a safe environment for guests, team members, and animals
Guest Arrivals Hostess
Aquatica Orlando
06.2017 - 04.2021
- Greet and interact with guests through their arrival and departure
- Facilitate an organized guest traffic flow
- Maintain cleanliness of all assigned areas
- Sell admission and in-park ancillary products to upgrade our guests experience
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Cross-trained within multiple areas such as Turnstiles and Bag Check attendant, Tolls Booth/Parking Area Ambassador, Cabana Server, and Guest Relations Representative
Education
Bachelor of Arts - Business Administration And Management
Valencia College
Orlando, FL07-2025
Associate of Arts - Business
Valencia College
Orlando, FL08.2023
High school diploma -
The Geneva School - Christian Classical School
Casselberry, FL05.2017
Skills
- Exposure to HR Policies and Procedures
- Recruitment strategy development
- Background check/I-9 Verification
- Orientation/Operations Training
- Microsoft Office and DocuSign
- Interviewing techniques
- Adaptive Learning
- Complex Problem-Solving
- Teamwork and Collaboration
- Leadership Experience
Certification
- Basic Life Support (BLS) Certificate, American Heart Association - 08/2023
- Technical Certificate, Valencia College - 12/2023
Timeline
Human Resource Recruiter
United Parks & Resorts Inc.
02.2025 - Current
Human Resource Recruiting Processor
United Parks & Resort Inc.
07.2024 - 02.2025
Front Desk Engagement Specialist
Advent Health Orlando
04.2023 - 07.2024
Employee Services Representative
SeaWorld Parks & Entertainment
10.2022 - 07.2024
Human Resources Trainer
SeaWorld Parks & Entertainment
07.2022 - 10.2022
Guest Services Assistant Supervisor
Discovery Cove; SeaWorld Parks & Entertainment
04.2021 - 07.2022
Guest Arrivals Hostess
Aquatica Orlando
06.2017 - 04.2021
Bachelor of Arts - Business Administration And Management
Valencia College
Associate of Arts - Business
Valencia College
High school diploma -
The Geneva School - Christian Classical School
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