Kiara Quintana-Baez
Orlando,FL
Summary
Current Employee Services Representative, seven years of cross-trained experience in Guest Services within Central Florida's SeaWorld Orlando Parks. Strong communication, interpersonal skills, and committed to pursuing best practices related to employee development and retention.
Overview
7
7
years of professional experience
Work History
Employee Services Representative
SeaWorld Parks & Entertainment
10.2022 - Current
- Perform basic administration processing and approval of transactions, data input and document verification
- New hire onboarding process (issue IDs, uniform, schedule training dates)
- Implement employee recognition and rewards system to promote positive work environment
- Process employee resignations
- Provide employees with any wardrobe/uniform needs
Human Resources Trainer
SeaWorld Parks & Entertainment
07.2022 - 10.2022
- Facilitate various training programs for Ambassadors at all levels and from all divisions
- Ensure seamless transition from orientation to department and on-the-job training for all new hire Ambassadors
- Organize training manuals, materials, multimedia visual aids, and other educational materials; review for company policy updates
Guest Service Assistant Supervisor
Discovery Cove; SeaWorld Parks & Entertainment
04.2021 - 07.2022
- Managed day-to-day operations of facility, scheduling staff and overseeing budgets
- Responsible for development of department trainers and team members by providing training, feedback, and coaching
- Led daily staff meetings to maintain continuity of service and quality standards
- Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
Guest Arrivals Hostess
Aquatica Orlando; SeaWorld Parks & Entertainment
06.2017 - 03.2021
- Provide guest service for visiting guests and address their needs and inquiries upon entering park
- Serve and tend Cabana guests with Hospitality care and Food/Beverages
- Trained in cash handling via experience in Food/Beverage Sales and in Guest Relations/Guest Services for Cabana check-ins and Cabana Rentals
- Assist in training new hires
- Demonstrated respect, friendliness and willingness to help wherever needed
Education
Associate of Arts - Business
Valencia College
08.2023
High school diploma -
The Geneva School - Christian Classical School
1775 Seminola Blvd, Casselberry, FL 3270705.2017
Skills
- Adaptive Learning
- Complex Problem-Solving
- Leadership Experience
- Operations Training
- Microsoft Office
- Schedules and Milestones
- Teamwork and Collaboration
- Guest Relations
- CPR Certified
Timeline
Employee Services Representative
SeaWorld Parks & Entertainment
10.2022 - Current
Human Resources Trainer
SeaWorld Parks & Entertainment
07.2022 - 10.2022
Guest Service Assistant Supervisor
Discovery Cove; SeaWorld Parks & Entertainment
04.2021 - 07.2022
Guest Arrivals Hostess
Aquatica Orlando; SeaWorld Parks & Entertainment
06.2017 - 03.2021
Associate of Arts - Business
Valencia College
High school diploma -
The Geneva School - Christian Classical School
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