MICOSOFT WORD, EXCEL, SPREADSHEETS
Kiara Randolph-Williams
Administration Assistant
Blue Island,IL
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
13
13
years of professional experience
7
7
years of post-secondary education
2
2
Certifications
Work History
Referral Specialist
ELEVANCE HEALTH
3 2023 - Current
- Verify eligibility within database system Responsible for maintaining timely and accurate database Provides superior customer service to internal and external clients, customers and patients
- Provides resolution to service provider and customer concerns, deescalate concerns by providing professional, courteous, and clear communication
- Answered over 75 telephone calls to offer office information, answer questions, and direct calls to staff.
- Streamlined referral processes for increased efficiency, resulting in timely appointments for patients.
- Acted as liaison between referring physicians and specialists, establishing trust and rapport through professionalism.
- Collaborated with healthcare providers to ensure accurate and complete referral information, improving patient care coordination.
- Provided education and instruction to referral sources on referral processes.
- Conducted patient intake interviews, recording and documenting relevant information.
Administrative Assistant
Solid Source
10.2022 - 01.2023
- Handled communications between staff and customers, including producing error-free correspondence and routing all mail
- Supported meetings by organizing spaces, preparing documentation, and completing meeting notes
- Organized and updated file systems, keeping records easily retrievable
- Maintained scheduling and event calendars for staff meetings, parties and important deadlines
- Obtained signatures for financial documents and internal and external invoices
- Proofread and edited documents and reports for staff
- Met legal requirements by correctly completing important forms.
- Executed record filing system to improve document organization and management.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure smooth integration into team.
- Managed filing system, entered data and completed other clerical tasks.
Claims Specialist
All State
01.2022 - 09.2022
- Improved claims handling processes by analyzing, tracking and troubleshooting root causes of previously managed claims
- Coordinated final decisions, including fair settlements and denial of liability
- Maintained strict compliance with client and carrier guidelines applicable to home, auto, ride share claims
- Interviewed insured within performance standards and guidelines
- Monitored and reviewed claims and established plan of action to achieve favorable claim resolution.
Customer Service Representative
Endurance Warranty
08.2017 - 07.2021
- Answered customer questions about policies and procedures with friendly and knowledgeable approach
- Delivered fast and friendly service to handle questions and service complaints
- Managed customer calls efficiently in fast-paced call center environment
- Answered inbound calls to handle various concerns, set appointments and close sales
- Processed customer exchanges, refunds and bill adjustments to correct product or service problems
- Documented all call information according to standard operating policies and procedures
- Remained current on new marketing campaigns to respond appropriately to marketing related inquiries.
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
CNA
Westmont Nursing Center
10.2011 - 07.2017
- Specialized in delivering high quality care to patients
- Collaborated with physicians and registered nurses to perform procedures
- Changed bed linen regularly to help prevent skin irritation
- Assisted with activities of daily living to improve patient quality of life
- Used initiative to respond quickly in emergency situations
- Recorded patient heart rate, pulse and blood pressure
- Minimized infection risk to staff and patients by cleaning and sanitizing rooms, equipment and tools
- Prevented bedsores, consistently turning patients every 2 hours.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates
Education
Bachelor of Science - Social Work
UNIVERSITY OF PHOENIX
ARIZONA 07.2024 - 08.2027
High School Diploma -
Dwight D Eisenhower
Blue Island, IL 08.2004 - 05.2008
Skills
Computer skills
Records retrieval
Administrative support
Correspondence writing
Clerical support
Data Entry
Microsoft Excel
Microsoft Word
Appointment Scheduling
Excel spreadsheets
Professionaloverview
Dependable Adminstrative Assistant well-versed in meeting support and accounting functions. Quick learner multitasks and identifies priorities to meet strict deadlines. Valuable office personnel focused on handling various office duties to improve workflow and productivity.
Software
Certification
CNA
Timeline
Bachelor of Science - Social Work
UNIVERSITY OF PHOENIX
07.2024 - 08.2027
Administrative Assistant
Solid Source
10.2022 - 01.2023
Claims Specialist
All State
01.2022 - 09.2022
Customer Service Representative
Endurance Warranty
08.2017 - 07.2021
CNA
Westmont Nursing Center
10.2011 - 07.2017
High School Diploma -
Dwight D Eisenhower
08.2004 - 05.2008
Referral Specialist
ELEVANCE HEALTH
3 2023 - Current
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