Kiara Rice
Fountain Inn,SC
Summary
Enthusiastic patient coordinator motivated to work with patients, families, and care teams efficiently. Friendly, adaptable, and collaborative professional successfully devising satisfying solutions to complex problems. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
11
11
years of professional experience
Work History
Patient Coordinator
Science
01.2022 - Current
- Coordinate medical record retrieval and manage specialty appointment bookings to facilitate patient care
- Handle patient financial communications, including distribution of statements and management of outstanding balances
- Provide patient instruction on the use of home health equipment and utilize knowledge of community resources to support patient needs
- Process exchanges, issue refunds, and adjust bills; document customer interactions and analyze call metrics to optimize service performance.
Customer Services
Sitel
08.2017 - 01.2022
- Provided comprehensive guidance to customers on website navigation, enhancing their ability to access information and services efficiently
- Delivered polite and effective problem-resolution, utilizing appropriate communication techniques to ensure customer satisfaction
- Informed and advised customers on product offerings, facilitating informed decision-making by presenting detailed descriptions and service features
- Reviewed and interpreted customer feedback to pinpoint service enhancement opportunities, contributing to the ongoing betterment of client support initiatives.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
Call Center Representative
Concentrix
10.2013 - 08.2017
- Addressed customer inquiries and resolved issues efficiently, ensuring customer satisfaction and fostering a positive service experience
- Analyzed and evaluated insurance claims to determine coverage and liability, applying critical thinking to complex scenarios
- Maintained compliance with claims processing protocols and legal requirements while liaising with stakeholders together pertinent information.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Education
Bachelor of Science - Health Administration
Keiser University
Fort Lauderdale, FL02.2025
Associate of Science - Medical Billing and Coding
Keiser University
Fort Lauderdale, FL05.2022
Skills
- Appointment Scheduling, Insurance Verification, Office Administration, Patient Confidentiality, Billing Statement
- Processing, Patient Relations, Healthcare Documentation, Patient Care Coordination, Insurance Practices
- Appointment Scheduling
- Resource Management
- Patient confidentiality
- Electronic Records Management
- Payment Processing
- Data Entry
- Customer Service
- Office Administration
Timeline
Patient Coordinator
Science
01.2022 - Current
Customer Services
Sitel
08.2017 - 01.2022
Call Center Representative
Concentrix
10.2013 - 08.2017
Bachelor of Science - Health Administration
Keiser University
Associate of Science - Medical Billing and Coding
Keiser University
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