Kiara Robinson
Henderson,NC
Summary
Dynamic and empathetic professional with a proven track record in behavioral health and customer service, notably at Alternative Behavioral Services. Excelled in mental health advocacy and problem-solving, enhancing client wellness and recovery. Skilled in creating positive environments and effective collaboration, achieving significant improvements in client outcomes. Demonstrated expertise in meal preparation and safety, underpinned by strong relationship-building skills. Compassionate counselor with experience across diverse settings, including schools and community health organizations. Skilled in developing tailored counseling strategies that address individual needs, fostering emotional growth and resilience. Demonstrated ability to build trust and rapport with clients from varied backgrounds, leading to significant improvements in mental well-being and life satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Peer Support Specialist
Alternative Behavioral Services
Youngsville, NC
10.2024 - Current
- Educated clients on available community resources that could enhance their quality of life.
- Interacted with family members of individuals and shared information regarding available community support services.
- Assisted others through dynamic relationships built on trust and utilized effective listening and interpersonal skills.
- Maintained strict data confidentiality and privacy on information related to individuals.
- Facilitated individual and group sessions to provide guidance and counseling.
- Followed appropriate methodology to deliver optimum counseling meeting individual needs.
- Completed detailed documentation of sessions, patient notes and recommendations.
- Helped individuals overcome harmful drug and alcohol addictions.
- Delivered treatments to improve client functionality and environmental adjustment.
- Encouraged open communication between all parties involved in the client's case.
- Shared details regarding recovery and wellness principles focused on helping others struggling to stay focused on personal recovery journeys.
- Aided individuals by developing wellness plans and advance directives to achieve goals.
- Actively listened and responded empathetically when interacting with clients.
- Helped individuals overcome discrimination, stigmas and trauma by providing encouragement and community resources.
Home Health Aide
Lifetime Home Healthcare
Oxford, US
03.2022 - Current
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Engaged patients in recreational activities such as reading books or playing games.
- Assisted in ambulation and exercise routines for clients.
- Cared for patients by washing and ironing laundry, cleaning or assisting with personal care.
- Prepared meals and snacks according to prescribed diets.
- Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
- Tracked and reported clients' progress based on observations and conversations.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Recorded daily notes about client conditions, treatments provided and progress made.
- Planned, prepared or served meals to patients according to prescribed diets.
- Maintained updated records and safeguarded patient privacy in accordance with HIPAA.
Customer service representative
Mako Medical Laboratories
Henderson, US
01.2021 - 02.2022
- Process specimens updating customers information in the computer system
- Provided exceptional customer service to ensure customer satisfaction.
- Provided top quality control and eliminated downtime to maximize revenue.
- Provided accurate information about products and services to customers.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
Packer/Picker
The Body Shop
Wake Forest, US
08.2017 - 02.2019
- Packing
- Recorded product, packaging and order information on forms and records.
- Operated forklifts, pallet jacks, shrink wrap machines, and other equipment as needed.
- Weighed or counted items for distribution to conform to company standards.
- Participated in training sessions to learn new packing techniques and safety procedures.
- Assembled, lined and padded cartons and containers.
Cashier Cook
McDonald's
Henderson, NC
06.2013 - 12.2017
- Refilled condiments, napkins and server workstations.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Organized take-out orders for customers who requested them.
- Monitored inventory to keep adequate stock of food items and supplies.
- Responded promptly to customer inquiries regarding menu items or special requests.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Assisted with inventory management and restocking supplies as needed.
- Monitored food temperatures to ensure safety and quality standards were met.
- Greeted customers upon arrival in the dining area.
- Complied with company service standards and adhered to inventory and cash control procedures.
- Cleaned kitchen areas, equipment and utensils.
Education
High school or equivalent -
Louisburg High School
Skills
- Kitchen experience
- Picker Packer
- Laundry
- Warehouse Associate
- Assisted Living
- General Labor
- Caregiving
- Customer service
- Food Safety
- Meal Preparation
- Dietary Aide Experience
- Shipping
- Microsoft Outlook
- Mental health advocacy
- Social activity planning
- Boundary setting
- HomeCare
- Manufacturing
- Packing
- Call center
- Commercial C
- Food service
- Cooking
- Food Service
- Senior care
- Positive environment facilitation
- Peer support ethics
- Issue resolution
- Empathy development
- Problem-solving skills
- Substance abuse awareness
- Family assistance
- Effective collaboration and interaction
- Relationship building skills
- Behavioral health
- Recovery planning
- Providing direction
- Self-care management
- Wellness recovery action plan
- Community services information
Certification
- CPR Certification, 10/01/24, 10/31/26
- Certified Home Health Aide, 10/01/24, 10/31/26
- Peer Support Specialist, 10/01/24, 10/31/26
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Peer Support Specialist
Alternative Behavioral Services
10.2024 - Current
Home Health Aide
Lifetime Home Healthcare
03.2022 - Current
Customer service representative
Mako Medical Laboratories
01.2021 - 02.2022
Packer/Picker
The Body Shop
08.2017 - 02.2019
Cashier Cook
McDonald's
06.2013 - 12.2017
- CPR Certification, 10/01/24, 10/31/26
- Certified Home Health Aide, 10/01/24, 10/31/26
- Peer Support Specialist, 10/01/24, 10/31/26
High school or equivalent -
Louisburg High School
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