Kiara Rodriguez
Casselberry,FL
Summary
Caring Mentor bringing 10 years of experience in related roles. Passionate about working with agents to support and drive sales. Friendly and personable professional willing to take on any challenge. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
3
3
years of professional experience
Work History
Mentor
Charter Communications, Spectrum
08.2024 - Current
- Assisted agents in setting achievable goals and professional growth.
- Mentored agents in transitioning them for the production floor
- Promoted positive relationships between agents and other peers to encourage social connection.
- Completed call reviews following compliance rules and co pilot as well as provided feedback and best practices
- Served as role model for agents by demonstrating strong values and ethical standards.
- Completed reporting by providing 6 mentors with their daily schedule, back up buddy system, as well as what agents each mentor would be call listening to and providing direct feedback
- Team Captain Leading 6 mentors and 9 agents from 9/16/2024-9/27/2024 with 24 Internets and 8 Video ending with a total of 32 PSUS
Residential Tele Sales
Charter Communications Spectrum
05.2023 - 07.2024
- Maintained up-to-date knowledge of the company by using Copilot for informed decision-making during client interactions
- Generated additional sales opportunities with upselling, ARM statements and, cross-selling techniques
- Achieved top performer status consistently from May/2023 through July/ 2024
- Dedication to meeting goals and exceeding expectations with monthly sales-
- July-33 Internet sales, 77.01% Completion rate, 89.04% Productivity
- June-29 Internet sales, 88.02% Completion rate, 91.03% Productivity
- May- 30 Internet sales, 93.05% Completion rate, 90.8 Productivity
Property Manager
Starr Properties
09.2022 - 05.2023
- Obtained bids and supervised capital and contract service
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards
- Enhanced tenant satisfaction by properly addressing concerns and solving issues in timely manner
- Organized community events to provide positive relationships among residents and staff, strengthen sense of community within property.
Intake Specialist
Lifestance Health
09.2021 - 09.2022
- Completed intake assessments forms and filed clients chart
- Assisted clients in understanding their rights under HIPAA laws through consultations, increasing satisfaction rates among patients concerned about privacy issues.
- Offered compassionate and attentive guidance to patients during crisis and trauma
- Collected, verified, recorded and processed clients demographics, insurance payments and referral information
Education
Associate of Arts - Office Technology
Long Island Business Institute - Flushing
Flushing, NY07.2018
Skills
- Teamwork and Collaboration
- Effective Leadership
- Organization
- Positive Reinforcement
- Problem Solving
- Sales Expertise
- Self-awareness
- Skill Development
Timeline
Mentor
Charter Communications, Spectrum
08.2024 - Current
Residential Tele Sales
Charter Communications Spectrum
05.2023 - 07.2024
Property Manager
Starr Properties
09.2022 - 05.2023
Intake Specialist
Lifestance Health
09.2021 - 09.2022
Associate of Arts - Office Technology
Long Island Business Institute - Flushing
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