Kiara Rogers
West Haven
Summary
Proven leader and quick learner, excelled at Outback Steakhouse by enhancing customer satisfaction and streamlining training processes. Demonstrated exceptional multitasking, teamwork, and problem-solving skills, significantly improving service efficiency and contributing to high health inspection scores. Skilled in customer engagement and maintaining high integrity, driving sales and fostering a positive work environment.
Developed key skills in high-volume restaurant environment, including effective communication and time management. Seeking to transition into new field, leveraging strong organizational abilities and customer service expertise. Focused on adapting these skills to drive success in any new role.
Overview
2
2
years of professional experience
Work History
Food Runner/Crew Member
Outback Steakhouse
06.2023 - 02.2025
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Increased customer satisfaction with prompt and accurate order taking.
- Contributed to achieving and maintaining high scores on health inspections by diligently following all health and safety guidelines.
- Improved order accuracy by closely following preparation guidelines and double-checking orders before serving.
- Increased sales of promotional items by effectively communicating benefits and specials to customers.
- Encouraged customer loyalty by remembering regular customer's preferences and making personalized recommendations.
- Supported training of new crew members, leading to more efficient onboarding process.
- Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.
- Supported waitstaff during peak hours, reducing wait times and improving service efficiency.
- Developed comprehensive evaluation system to measure training effectiveness and inform future improvements.
- Streamlined processes for creating, updating, and distributing training materials, resulting in significant time savings for staff members involved in these tasks.
Education
High School Diploma -
West Haven High School
West Haven, CT06-2024
Skills
- Quick learner
- Multitasking and organization
- Teamwork and collaboration
- Customer engagement
- Strong work ethic
- Taking orders
- Integrity and honesty
- Problem-solving
- Leadership qualities
Timeline
Food Runner/Crew Member
Outback Steakhouse
06.2023 - 02.2025
High School Diploma -
West Haven High School
Similar Profiles
Jacob WeltyJacob Welty
Host at Outback SteakhouseHost at Outback Steakhouse
Katrina SvidergolKatrina Svidergol
Bartender at Outback SteakhouseBartender at Outback Steakhouse
Kala KaufmanKala Kaufman
Bartender / Manager at Outback SteakhouseBartender / Manager at Outback Steakhouse