Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Kiara Rosa

Herndon,VA

Summary

Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards. Compassionate in working with those who want to strive for success.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Mental Health Technician

North spring Behavior Healthcare
Leesburg, VA
01.2024 - Current
  • Established trusting relationships with clients by demonstrating empathy and understanding towards them.
  • Provided crisis intervention and de-escalation techniques to help manage patient behavior.
  • Monitored vital signs, including pulse, respiration and temperature, of psychiatric patients.
  • Observed and documented changes in patient behavior and reported any significant changes to the clinical team.
  • Conducted initial assessments of new clients to determine their needs and develop comprehensive care plans accordingly.

Patient Care Coordinator

Community Health Associates
Manchester, CT
05.2020 - 01.2023
  • Developed treatment plans based on individualized assessment of each patient's needs.
  • Processed patient intake information and updated medical records prior to treatment.
  • Prepared correspondence, reports, memos, and other documents as requested by management staff.
  • Updated patient demographic information as needed in EHR system.
  • Assisted with patient check-in, verifying insurance information and collecting co-pays.
  • Completed new guest enrollment paperwork and set up accounts in computer system.

Youth Services Case Manager

Stavros Center For Independent Living
Springfield, MA
01.2018 - 05.2020
  • Provided case management services to a caseload of up to 25 youth and their families, including assessments, counseling, advocacy, referrals, and crisis intervention.
  • Facilitated individual and group sessions with clients to address issues such as mental health, substance abuse, education, employment, and social skills development.
  • Conducted home visits on a regular basis in order to assess the environment and provide support where needed.
  • Led workshops focused on life skills development topics such as budgeting and financial literacy; communication and conflict resolution; nutrition and exercise; time management and goal setting.
  • Developed benchmarks for measuring and monitoring strategic changes and organizational goals.

Education

High School Diploma -

Dean Techical High School
06-2017

Skills

  • Excellent customer service skills
  • Charting and clinical documentation
  • Patient Safety Management
  • Health plan benefits
  • Family support and assistance
  • Behavior Management

Certification

  • CPR CERTIFIED
  • HANDLE WITH CARE TRAINING
  • CPI TRAINING

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Mental Health Technician

North spring Behavior Healthcare
01.2024 - Current

Patient Care Coordinator

Community Health Associates
05.2020 - 01.2023

Youth Services Case Manager

Stavros Center For Independent Living
01.2018 - 05.2020

High School Diploma -

Dean Techical High School

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Kiara Rosa