KIARA Royal

• Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
• Assisted patients with daily living activities, improving their overall quality of life.
• Performed light housekeeping duties and highly clean, safe, and organized living space for patients.
• Ensured timely transportation of patients to appointments or social engagements, enhancing their ability to maintain and active lifestyle outside home setting.

• Assisted in training new hires on kitchen procedures, safety protocols, and customer service expectations to ensure seamless integration for all team members.
• Maintained and extremely safe dining environment by promptly addressing spills, cleaning tables, and ensuring proper seating arrangements.
• Streamlined cafeteria operations by managing inventory, stocking shelves, and maintaining storage areas.
• Assisted in all preparation of nutritious meals for students, adhering to dietary guidelines and allergy restrictions.
• Maintained accurate records of food inventory, meal counts, and sales data to ensure proper budget management and adherence to financial guidelines.
• Improved food safety standards by closely monitoring kitchen cleanliness and staff hygiene practices.
• Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
• Restocked condiments, beverages and utensils per expected use levels.
• Prepared ingredients and recipe components ahead of time.

Served food according to temperature, safety and presentation guidelines.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
• Responded to customer requests for products, services, and company information.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customer, company alike.

• Maintained wide area to ensure it was well organized and extremely sanitized, clean and organized dining area for improved guest experience.
• Trained new Food Server Assistants, fostering supportive team environment that contributed to overall restaurant success.
• Enhanced customer satisfaction by providing prompt and courteous service during busy times.
• Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
• Answered customer questions about food and beverage items and assisted with menu selections.
• Assisted with bussing tables and cleaning up spills.
• Stocked necessary supplies to maintain smooth restaurant operations and reduce downtime between tasks.

• Managed over 100 calls daily, maintaining composure under pressure while providing exceptional service.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Documented and detailed calls and complaints using call center's CRM database.
• Placed outbound customer service or customer satisfaction calls to follow up on issues.
• Handled escalated calls professionally while maintaining composure under pressure from distressed or dissatisfied customers.

• Managed and over 60 plus call volume daily, maintaining composure under pressure while providing exceptional service.
• Increased customer satisfaction by efficiently handling inbound and outbound sales calls.
• Pitched products and services to potential customers, securing new deals and sales opportunities.
• Opened new accounts and documented personal, demographic, and payment information in system.
• Made average of 100 outbound and inbound calls per day.
• Attained $1000 in sales targets on monthly basis.

• Managed very high volume of calls daily, maintaining composure under pressure while providing exceptional service.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Placed outbound customer service or customer satisfaction calls to follow up on issues.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Responded to customer requests for products, services, and company information.