Kiara Sanchez
Bronx,NY
Summary
Personable and proactive individual with strong ability to lead and inspire team members in fast-paced environment. Possesses deep understanding of customer service principles and adept at managing daily operations and inventory control. Committed to driving exceptional guest experiences and operational efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Floor Supervisor
The Manner Hotel
08.2024 - Current
- Conducted regular team meetings to discuss progress updates, share feedback on performance improvement areas, and recognize outstanding contributions.
- Increased customer satisfaction by providing exceptional service, addressing concerns, and resolving issues promptly.
- Developed and implemented strategies to improve customer service and increase sales.
- Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
Floor Manager
Victoria Theater Restaurant & Bar
08.2023 - 07.2024
- Oversaw the day-to-day operations, leading a team of 30+
- Developed and implemented strategies to increase customer satisfaction and morale within the staff
- Developed and coordinated private and marketing events
- Managed the restaurants social media and customer outreach to increase traffic and customer retention
- Maintained accurate records of inventory
- Created new cocktails for the menu, weekly
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
STORE MANAGER
Yankee Stadium
01.2019 - 02.2023
- Responsible to for operational budget, manage monthly P&L statements and ensuring that all financial reporting is accurate
- Provide efficient service and quality products by maintaining positive customer and client relations through effective communication
- Oversee monthly inventory for concessions operations and develop yearly operational budgets
MERCHANDISE LEAD
Madison Square Garden
08.2019 - 03.2021
- Oversaw the pre-sale and opening of a new location
- Drove member count and maintained business revenue to meet company goals
- Strategized merchandise methods to reach sales performance targets
- Assisted customers in choosing the best products according to their needs and budget
Education
Associate of Science -
Queens College
Flushing, NY05-2019
Skills
- Bilingual
- POS systems operations
- Team leadership
- Payroll processing
- Staff training
- Schedule coordination
- Inventory control and record keeping
- Staff management
- Food service background
- Business operations expertise
- Food handlers certification
Certification
- Food Handlers Certification, 01/01/23
- BLS Certified, 01/01/23
Professionaloverview
Experienced Hospitality Manager with a proven track record of delivering exceptional guest experiences and driving revenue growth. Skilled in managing large teams, optimizing operations, and implementing strategies to reach business goals and increase customer satisfaction.
Timeline
Floor Supervisor
The Manner Hotel
08.2024 - Current
Floor Manager
Victoria Theater Restaurant & Bar
08.2023 - 07.2024
MERCHANDISE LEAD
Madison Square Garden
08.2019 - 03.2021
STORE MANAGER
Yankee Stadium
01.2019 - 02.2023
Associate of Science -
Queens College
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