Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kiara Sanders

Folcroft,PA

Summary

Dynamic and innovative PA Licensed Cosmetologist with a proven track record at Great Clips, enhancing salon revenue through exceptional client retention and upselling techniques. Skilled in hair styling and chemical safety, coupled with outstanding relationship-building abilities, I consistently exceed client expectations, evidenced by a significant increase in client base. Certified Hairstylist with extensive customer service background. Successful at exceeding salon product sales goals through persuasive client consultations. Motivated by love of aesthetic improvement and desire for customer satisfaction.

Overview

10
10
years of professional experience

Work History

Hairstylist

Great Clips
07.2024 - Current
  • Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Processed payments, entering sales in register for prompt customer service.
  • Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Collaborated with fellow stylists to create a positive work environment and share best practices.
  • Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
  • Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
  • Educated customers on products to maximize benefits.
  • Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
  • Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
  • Increased salon revenue by upselling products and additional treatments during appointments.
  • Resolved guest complaints about service or style.
  • Counted and documented opening and closing cash amounts daily.
  • Trimmed, cut, and shaped hair and hairpieces based on customer preference.
  • Determined appropriate hair treatments based on conditions and textures.
  • Organized sales area and work station to showcase products and boost sales.
  • Participated in industry events to stay current on trends and continuously improve personal skills as a hairstylist.
  • Completed safety training and certifications to minimize risk of infection or injury to customers.
  • Provided consultation services for special occasions such as weddings or proms, creating memorable looks that exceeded clients'' expectations.

Hairstylist

Sports Clips
08.2023 - 02.2024
  • Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Processed payments, entering sales in register for prompt customer service.
  • Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Collaborated with fellow stylists to create a positive work environment and share best practices.
  • Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
  • Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
  • Educated customers on products to maximize benefits.
  • Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
  • Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
  • Increased salon revenue by upselling products and additional treatments during appointments.
  • Resolved guest complaints about service or style.
  • Counted and documented opening and closing cash amounts daily.
  • Trimmed, cut, and shaped hair and hairpieces based on customer preference.
  • Determined appropriate hair treatments based on conditions and textures.
  • Organized sales area and work station to showcase products and boost sales.
  • Participated in industry events to stay current on trends and continuously improve personal skills as a hairstylist.
  • Completed safety training and certifications to minimize risk of infection or injury to customers.
  • Provided consultation services for special occasions such as weddings or proms, creating memorable looks that exceeded clients'' expectations.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Developed customized hair care plans for individual clients to address specific needs or concerns, leading to healthier hair overall.
  • Streamlined appointment scheduling system, resulting in reduced wait times and increased client retention rates.
  • Distributed business cards outside of salon to generate new business.
  • Actively promoted salon specials and discounts through social media channels to increase bookings and attract new clients.
  • Enhanced salon's reputation by consistently delivering personalized and high-quality haircuts and styling.
  • Collaborated with salon team to organize promotional events, driving increased foot traffic.
  • Provided exceptional customer service, ensuring client satisfaction and repeat business.
  • Maintained clean and organized work station, complying with health and safety standards.
  • Managed inventory of hair care products and tools, ensuring availability of necessary items.
  • Organized and participated in local beauty events, enhancing salon's community presence.
  • Educated clients on proper hair care and recommended products suited to their hair type.
  • Conducted hair and scalp analysis to recommend suitable treatments, improving hair health.
  • Built rapport with clients to understand their style preferences and hair care routines.
  • Initiated referral program, significantly increasing new client acquisition.
  • Stayed up-to-date with industry trends and techniques through continuous education and workshops.
  • Adapted hairstyling techniques to accommodate clients' diverse needs and preferences.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
  • Maintained regular client list and successfully handled walk-in customers.

Food and Beverage Server

Parx Casino & Racetrack
09.2022 - 03.2023
  • Provided courteous, friendly service while multitasking in fast-paced environment.
  • Greeted guests warmly to foster welcoming environment.
  • Maintained a clean and organized dining area for an enjoyable guest experience.
  • Remained focused, calm and professional during peak rush hours.
  • Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in positive feedback from customers.
  • Checked on guests throughout meal to attend to needs and provide great service.
  • Managed high-volume order requests during peak hours while maintaining accurate order fulfillment and prompt service.
  • Promoted a safe dining environment by adhering to strict food handling guidelines and maintaining cleanliness standards throughout the establishment.
  • Adhered to health and safety standards while handling food and beverages.
  • Assisted in maintaining a positive work environment by fostering open communication and teamwork among staff members, resulting in higher overall job satisfaction levels.
  • Cleaned and set up tables to promptly seat guests and reduce wait times.
  • Providing excellent customer service, successfully upselling relevant products and services for increased customer satisfaction.
  • Successfully handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.

Salon Coordinator

Luxe
02.2022 - 08.2022
  • Scheduled appointments by phone, email and in person and recommended additional services.
  • Maintained client waiting area, ensuring that it was kept clean at all times.
  • Facilitated smooth transitions between appointments by coordinating stylist availability and managing wait times effectively.
  • Resolved client concerns professionally and promptly, fostering positive relationships and repeat business.
  • Managed inventory levels for salon products, ensuring adequate stock to meet client needs.
  • Provided exceptional support to both stylists and clients alike during high-volume periods such as holidays or special events.
  • Greeted patrons upon arrival at salon, offering prompt, courteous service.
  • Maintained accurate financial records, facilitating smooth daily operations and timely reporting.
  • Assisted stylists with client consultations, ensuring a clear understanding of desired services and outcomes.
  • Trained new employees in salon procedures, contributing to a cohesive and efficient team environment.
  • Enhanced customer satisfaction with prompt and courteous service at the front desk.
  • Improved salon efficiency by streamlining appointment scheduling and client management processes.
  • Handled all payments and refunds, making sure that charges and correct tax were applied.
  • Ensured cleanliness of the salon by overseeing regular maintenance tasks and adhering to hygienic practices.
  • Upsold salon products and services to customers through effective communication and successful marketing methods.
  • Developed strong relationships with product suppliers in order to negotiate favorable pricing for salon supplies.
  • Collaborated with management to develop promotional events geared towards increasing community engagement and attracting new clientele.
  • Managed salon's master calendar to organize customer appointments, employee schedules and special events.
  • Updated social media platforms regularly with engaging content showcasing salon services, promotions, and achievements.
  • Implemented marketing strategies to attract new clients, resulting in increased revenue for the salon.
  • Streamlined communication among staff members by implementing an effective system for sharing important updates and announcements.
  • Monitored industry trends closely to ensure that the salon remained competitive within its market segment.
  • Maintained organization of salon and cleanliness of each station with regular cleaning and floor sweeping.
  • Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory, and delegating tasks.
  • Maintained general appointment calendar and set shift schedules.
  • Managed cash flow, business transactions, banking, and accounting processes.
  • Controlled inventory by tracking expenses, purchases, and shelf stock.
  • Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
  • Worked to continuously increase salon business through effective sales, service, and operations policies.
  • Achieved personal sales goals by upselling products to meet individual needs.
  • Upheld 24-hour response time to service requests.
  • Prepared billings and estimates for customers.

Server

Bahama Breeze
02.2021 - 08.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Hair Salon Assistant

Jfaith
08.2021 - 02.2022
  • Cleaned and sanitized styling stations between clients, promoting a healthy environment for both staff and patrons.
  • Prepared clients for hair cuts and styles with soothing shampoo work.
  • Answered telephone calls to provide information and schedule new appointments.
  • Enhanced client satisfaction by providing exceptional customer service and maintaining a clean salon environment.
  • Managed appointment scheduling and confirmed bookings, resulting in efficient salon operations and minimal wait times for clients.
  • Assisted stylists with color mixing and application, ensuring accurate results and satisfied clients.
  • Improved salon efficiency by multitasking various responsibilities such as answering phone calls, greeting clients, and handling payments.
  • Assisted hair stylists with colorwork by applying base colors and toners.
  • Contributed to positive client experiences by offering refreshments and engaging in friendly conversations throughout their appointments.
  • Supported stylists during haircuts by providing necessary tools and equipment, aiding in the timely completion of appointments.
  • Minimized infection risks by using required solutions and procedures to clean and sanitize tools.
  • Demonstrated flexibility by adapting quickly to changes in stylist schedules or client requests while maintaining a professional demeanor under pressure.
  • Maintained inventory levels of salon products, reducing waste and ensuring availability for client use.
  • Promoted the salon''s services through social media platforms by sharing before-and-after photos of clients'' transformations.
  • Increased salon revenue by upselling additional services such as conditioning treatments or product purchases during client interactions.
  • Collaborated with fellow team members to maintain a cohesive work environment that fostered growth among staff members.
  • Educated clients on proper hair care techniques, recommending appropriate products for their specific needs.
  • Initiated client consultation process to better understand customer needs, leading to more personalized service offerings.

Server

Outback Steakhouse
08.2021 - 01.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Private Nanny

the Hills Family
05.2020 - 10.2020
  • Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
  • Oversaw household duties such as light housekeeping tasks or running errands when required.
  • Played games, worked on puzzles, and read books to young children.
  • Prepared healthy, age-appropriate snacks and meals.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Enhanced children''s emotional well-being by providing consistent and nurturing care.
  • Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
  • Promoted healthy eating habits by preparing nutritious meals and snacks on a daily basis.
  • Implemented daily routines for optimal child development and created a structured environment.
  • Conducted regular safety checks and maintained a clean, hazard-free environment for the children at all times.

Lifeguard

Iam Pools
05.2018 - 09.2019
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Monitored safety of guests in and around swimming pool.
  • Provided friendly customer service to guests and addressed concerns.

Assistant Swim Team Coach

Tinicum Township Swim Club
05.2018 - 09.2018
  • Facilitated pre-competition strategies discussions with swimmers enabling them to approach races confidently mentally prepared.
  • Maintained accurate records of swimmer attendance, progress, and achievements for informed decisionmaking.
  • Supported swimmers'' academic success by monitoring their performance in schoolwork and offering guidance as needed.
  • Managed swim meet logistics including lane assignments, event entry submissions, and timing system maintenance for efficient meet operations.

Pool Lifeguard

Tinicum Township Swimclub
05.2015 - 09.2018
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Monitored safety of guests in and around swimming pool.
  • Maintained a clean and orderly pool area, ensuring a welcoming environment for patrons.
  • Attentively monitored swimmers to identify distress.
  • Collaborated with fellow lifeguards to maintain effective communication and seamless shift transitions.
  • Enhanced swimmer safety by vigilantly monitoring pool activities and enforcing rules.
  • Implemented emergency action plans when necessary, coordinating with other staff members for efficient responses.
  • Managed pool facility operations during assigned shifts, ensuring smooth daily functioning.
  • Contributed to team success by actively participating in staff meetings and sharing valuable insights from personal experiences on the job.
  • Demonstrated strong leadership skills by mentoring new lifeguards during their onboarding process.
  • Ensured timely opening and closing of the pool area, adhering to established schedules and procedures.
  • Participated in ongoing training sessions, staying up-to-date on best practices in lifeguarding and aquatic safety.
  • Identified potential risks in the pool area, proactively taking action to prevent accidents or injuries.
  • Coordinated with maintenance staff to address any facility repairs or issues, prioritizing safety and functionality.
  • Promoted a positive atmosphere among patrons by consistently displaying an approachable demeanor and friendly attitude.
  • Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
  • Conducted swim lessons for various age groups, helping participants develop confidence and skills in the water.
  • Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
  • Improved water quality by conducting regular tests and adjusting chemical levels as needed.
  • Upheld hygiene standards in pool and surrounding area.
  • Responded to emergency situations in a timely, efficient manner.
  • Sampled pool water to check chemical levels prior to starting swimming instruction.
  • Completed daily pool maintenance duties by checking chlorine levels, pH levels and other water chemistry.

Snack Bar Attendant

Folcroft Swim Club
05.2014 - 09.2014
  • Monitored inventory and notified management of deficiencies or shortages.
  • Maintained a clean and organized work environment, ensuring compliance with health and safety regulations.
  • Delivered exceptional customer service by attending to individual needs and preferences.
  • Balanced multiple responsibilities simultaneously while maintaining excellent attention-to-detail in all aspects of the Snack Bar Attendant role.
  • Enhanced customer satisfaction by providing timely and accurate snack bar services.
  • Handled cash transactions accurately, maintaining accountability for daily revenue totals.
  • Collaborated with team members to ensure smooth operation of the snack bar during peak times.
  • Prepared quality products while maintaining proper food safety practices, portion control, and presentation within service goal times.
  • Resolved customer complaints promptly and professionally, restoring trust in the service provided.
  • Adhered to company guidelines regarding food preparation, presentation, and storage procedures for consistent product quality.
  • Managed inventory levels, minimizing stock shortages and reducing waste.
  • Collaborated with management to develop strategies for attracting new customers while retaining existing clientele.
  • Implemented portion control measures, reducing food costs without compromising quality or guest satisfaction.
  • Responded to customer complaints to help resolve issues.
  • Consistently provided friendly service to promote better customer engagement.
  • Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
  • Used cash register to tender change and process cash and credit card payments.
  • Prepped food items for later use to save staff time during busy hours.
  • Maintained clean, organized workspace according to operational standards.
  • Maintained high standards of customer service in high-volume, fast-paced operations.
  • Maintained clean and tidy service area by scrubbing and polishing counters, steaming tables and cleaning glasses and dishes.
  • Reconciled receipt totals with cash and credit payments to address shortages with staff members.
  • Handled cash and processed payments, sorting bills, and maintaining records of transactions.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Documented customer orders and conveyed special requests to kitchen staff.

Education

No Degree - Criminal Justice

Widener University
Chester, PA

No Degree - Criminal Justice

Cabrini University
Wayne, PA

Skills

  • Quick Learner
  • Client consultation
  • Appointment Scheduling
  • Hair styling techniques
  • Detail-orientated
  • Customer Consultation
  • Schedule Management
  • Relationship building and management
  • Advanced communication skills
  • Highly motivated self-starter
  • Pa Licensed Cosmetologist
  • Hair extensions
  • Strong leader
  • Customer Education
  • Social Media Promotion
  • Appointment Coordination
  • Sales expertise
  • Outstanding client retention
  • Continuing education
  • Sanitation Practices
  • Chemical safety
  • Business Management
  • Trend expert
  • Endurance
  • Networking expertise
  • Industry Trend Analysis
  • Customer Buying Habits
  • Marketing familiarity
  • Social skills
  • Clear Communication
  • Product Sales
  • Product Knowledge
  • Creativity and Originality
  • Relationship Building
  • Workspace Organization
  • Adaptable to Changing Client Needs
  • Tool, Equipment, and Surface Sanitizing
  • Decision-Making
  • Supply Ordering and Management
  • Product expertise
  • Data Entry
  • Chemical Application
  • Cash Register Operation
  • Payment Processing
  • New Technique Development
  • Service Marketing
  • Social Media Marketing
  • Health Code Compliance
  • Employee Training
  • POS Terminal Operation
  • Desktop and Laptop Computers

Languages

English
Native or Bilingual
Spanish
Elementary

Timeline

Hairstylist

Great Clips
07.2024 - Current

Hairstylist

Sports Clips
08.2023 - 02.2024

Food and Beverage Server

Parx Casino & Racetrack
09.2022 - 03.2023

Salon Coordinator

Luxe
02.2022 - 08.2022

Hair Salon Assistant

Jfaith
08.2021 - 02.2022

Server

Outback Steakhouse
08.2021 - 01.2022

Server

Bahama Breeze
02.2021 - 08.2022

Private Nanny

the Hills Family
05.2020 - 10.2020

Lifeguard

Iam Pools
05.2018 - 09.2019

Assistant Swim Team Coach

Tinicum Township Swim Club
05.2018 - 09.2018

Pool Lifeguard

Tinicum Township Swimclub
05.2015 - 09.2018

Snack Bar Attendant

Folcroft Swim Club
05.2014 - 09.2014

No Degree - Criminal Justice

Widener University

No Degree - Criminal Justice

Cabrini University

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Kiara Sanders