Summary
Overview
Work History
Education
Skills
Timeline
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Kiara Sanigular

1229 Upton Ave N, Minneapolis,MN

Summary

Passionate Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Successfully works as part of team to reach personal and business goals. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Possesses the ability to adapt within a fast-paced working environment and learn new concepts quickly. Looking for a new role where hard work and dedication will be highly valued.


Overview

9
9
years of professional experience

Work History

Quality Assurance Inspector

Amazon
05.2023 - Current
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Reviewed customer complaints and identified potential sources of quality issues.
  • Monitored production processes to ensure quality standards were met and documented results of inspections.
  • Attended and participated in meetings to share, discuss, and find solutions to error trends and potential process improvements.
  • Completed day-to-day duties accurately and efficiently.

Provider Claims Coordinator

Medica Health Plans
02.2021 - 03.2023
  • Provided expertise and general claims support by answering incoming calls to assist providers with any concerns or claims issues.
  • Developed and maintained product, procedural, and technical systems knowledge.
  • Performed data entry into multiple computer systems related to health insurance benefits and claims processing.
  • Interpreted complex medical policies and procedures to determine coverage eligibility.
  • Managed workflow tasks according to established timelines while meeting departmental quality standards.
  • Followed appropriate procedures to keep all company sensitive documents and data secure.

Issue Resolution Representative

Comcast
12.2015 - 01.2020
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Proficiently utilized online reference materials in order to provide confident, accurate, and efficient service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Maintained up-to-date knowledge on company products and services.
  • Kept thorough and detailed records and notes of all customer interactions.

Customer Service Representative

Select Comfort (Temp-Role)
07.2015 - 12.2015
  • Took incoming calls from customers regarding billing questions, scheduling of delivery, and any questions regarding their orders.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Met and exceeded the established productivity, schedule adherence, and quality standards.
  • Acknowledged for giving superior customer service.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

Associate of Science - Dietetics

Normandale Community College
Minneapolis, MN
08.2020

Certificate - Community Health Work/ CNA

Summit Academy OIC
Minneapolis, MN
05.2016

Skills

  • Microsoft Office
  • Critical Thinking
  • Organization
  • Team player
  • Time Management
  • Multi-tasking
  • Data Entry
  • Inbound and Outbound Calling
  • Product Knowledge
  • Active Listening
  • Problem Resolution
  • Interpersonal & Communication skills

Timeline

Quality Assurance Inspector

Amazon
05.2023 - Current

Provider Claims Coordinator

Medica Health Plans
02.2021 - 03.2023

Issue Resolution Representative

Comcast
12.2015 - 01.2020

Customer Service Representative

Select Comfort (Temp-Role)
07.2015 - 12.2015

Associate of Science - Dietetics

Normandale Community College

Certificate - Community Health Work/ CNA

Summit Academy OIC

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Kiara Sanigular