Kiara Sequeira
Stafford,Virginia
Summary
Diligent front desk reciptionist with solid background in managing front desk operations and ensuring smooth daily workflow. Proven ability to handle high-volume environments and effectively address guest inquiries and concerns. Demonstrated excellent communication and organizational skills to enhance guest experiences and support team objectives.
Diligent customer service associate with background in providing exceptional bilingual customer service. Proven ability to resolve customer issues efficiently and enhance client satisfaction. Demonstrated skills in communication and problem-solving.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Capital Women's Care
8644 Sudley Rd Manassas, VA 20110
08.2024 - Current
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Greeted visitors warmly, creating positive first impression of organization.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Facilitated smooth communication between departments by accurately relaying messages and information.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Resolved customer problems and complaints.
Customer Associate
Wawa
Stafford, VA
10.2022 - Current
- Assisting customers
- Work with food
- Working with the coffee/special drinks
- Able to learn quickly and work under pressure
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Greeted customers at counter to fulfill requests and answer questions.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Kept register accurate through correct billing, payment processing, and cash management practices.
Babysitter
Myself
Stafford/Woodbridge, VA
01.2021 - Current
- Able to communicate with children
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Taught children to organize toys, wash hands, and share by leading by example.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
- Communicated with parents regarding children's progress and development, raising any issues.
- Offered emotional support by actively listening to children''s concerns and responding empathetically while fostering their problem-solving abilities.
- Learned different skills in school on how to handle children
- Able to teach them how to read, write and speak
- Know how to handle when a child is in distress- Can potty train children
- Know how to change diapers
- Have taught them different languages
- Know when a child needs space
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
Front Desk Receptionist
Greater Prince William Health Clinic
01.2023 - 10.2023
- Able to verify health insurances
- Working with medicaid
- Able to check patients in and out
- Collecting balances, copays and deductibles
- Assisting my co-workers when needed
- Able to assist patients
- Well with handling money
- Basic computer skills/ work on excel
- Able to verify patients medical accounts
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Crew Trainer
McDonald's
Quantico, Virginia
03.2021 - 01.2023
- Managed the drive-thru, kitchen, and customer service front line during peak hours
- Trained new employees and occasionally assisted with manager duties
- Working in both English and Spanish
- Promptly handled customers discrepancies and complaints according to company policy
- The manager relies on me to keep the drive-thru moving, to keep the store settled, and to lead other employees
- Assist managers with closing the registers
- Responsible for closing part of the store
Education
Associates - criminal justice
Nova Community College
Woodbridge, VA06.2024
High school diploma -
Brooke point highschool
Stafford, VA05.2022
Skills
- Attentive
- Dependable
- Bilingual (fluent in English and Spanish)
- Work well under pressure
- Move fast and efficiently
- Responsible
- Reliable
- Ambitious
- Passionate
- Quick learner
- Good with managing skills
- Well with leading others
- Basic computer skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Data entry
Awards
- Early Childhood Education Certification, 2020-2022
- Football Manager, 2019
- Honor Roll, 2018-2022
- Student of the Month: Courageous and Honesty, 2019-2020
- Highest Grade in the Class, 2020
- Graduated with a GPA of 3.81, 2022
- Graduated with 12 College Credits (History and English), 2020-2022
- Ranked 140/480 Students in Class, 2022
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Capital Women's Care
08.2024 - Current
Front Desk Receptionist
Greater Prince William Health Clinic
01.2023 - 10.2023
Customer Associate
Wawa
10.2022 - Current
Crew Trainer
McDonald's
03.2021 - 01.2023
Babysitter
Myself
01.2021 - Current
High school diploma -
Brooke point highschool
Associates - criminal justice
Nova Community College