Kiara Serrano
Kissimmee,Fl
Summary
Dynamic leader and reliable team member with strong communication skills and ability to adjust work for various environments. Handles modifications, requests and feedback from colleagues, clients and vendors in efficient manner, understanding needs of all parties involved. Flexible in adapting work style to fit different projects and juggling multiple assignments within tight deadlines.
Overview
5
5
years of professional experience
Work History
Designer
Floor & Decor
03.2025 - Current
- Assisted customers in bringing dream home renovation projects to life by providing expert guidance on materials, design aesthetics, and functionality.
- Supported DIY customers in planning and completing renovation projects within their desired budget and timeline.
- Presented creative solutions to client challenges, resulting in high levels of client satisfaction and repeat business opportunities.
- Led design projects from concept to completion, ensuring alignment with brand aesthetics and customer expectations.
Shift Lead
Walgreens
08.2023 - Current
- Trained new employees in job duties, safety procedures, and company policies.
- Managed store closing and opening procedures to ensure safety and security.
- Assisted customers with inquiries, orders and complaints in a timely manner.
- Held team members accountable during shift by effectively coaching to improve performance.
- Managed inventory levels and minimized loss, following company systems and guidelines.
- Merchandising Weekly/Monthly Sales on the sales floor, vaccinations in the pharmacy and our company branded products.
- Pushing credit card applications and opportunities to customers and patients who qualify.
- Responsible for Team recognition and team acknowledgement.
- Inspected store displays regularly to ensure items were properly stocked and displayed.
Supervisor
Digiphoto Entertainment Imaging
11.2020 - 08.2023
- Supervised and coordinated activities of staff to ensure compliance with established policies, procedures, and standards.
- Provided Guests with not only their picture packages but an experience as well.
- Responsible for opening and closing the site and handling all equipment needed for production.
- Assisting guests when their needs were not met also ensuring they were able to make the most out of their time with us.
- As an associate, I was recognized as a Top Selling Employee.
- Additionally, as Manager, I generated a Top selling idea to the company which helped us beat and set a new POS record in our revenues.
- Trained new employees on company policies procedures, and made sure appropriate attire was used.
- Locations worked: Gaylord Palms, Hard Rock Cafe, House of Blues
Team Member
Twistee Treat
01.2021 - 11.2021
- Gained valuable experience in a fast-paced environment by quickly learning new processes, procedures, and systems.
- Communicated effectively with customers, supervisors, and team members.
- Performed opening and closing duties, including store cleaning and restocking.
- Greeted customers and answered questions regarding products and promotions.
Education
Highschool diploma -
Windermere High School
Winderemere, Fl05.2022
Skills
- Conflict resolution
- Team motivation
- Cash handling
- Inventory management
- Merchandise stocking
- Concept development
- Design research
- Teamwork skills
- Client communication
- Interior design
Timeline
Designer
Floor & Decor
03.2025 - Current
Shift Lead
Walgreens
08.2023 - Current
Team Member
Twistee Treat
01.2021 - 11.2021
Supervisor
Digiphoto Entertainment Imaging
11.2020 - 08.2023
Highschool diploma -
Windermere High School