Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kiara Shelby

Bremerton

Summary

Dynamic professional with a proven track record in community engagement and crisis management at Everett Community College. Successfully increased student program participation by over 10 events each quarter while overseeing a $10,000 budget. Skilled in data analysis and event planning, fostering a supportive environment for diverse student populations.

Overview

6
6
years of professional experience

Work History

Assistant Director of Residence Life

Everett Community College
Everett
09.2024 - Current
  • Use various communication tools to promote community events and inform students about upcoming programs.
  • Oversee 120 residents at Mountain View Hall by offering 24/7 on-call services encompassing mental health resources, managing lockouts, and notifying the housing team of student incidents.
  • Update the housing roster by importing student data into our housing system.
  • Support the Director of Student Housing by processing housing applications and verifying background checks to ensure student safety.
  • Supervise and train eight residence assistants for on-call duties, lockouts, and organizing community events for residents.
  • Oversee the $10,000 Student and Activities Budget provided by Student Services to plan and grow community programs that promote student development.
  • Increased student programs by offering more than 10 programs each quarter, including passive and social events to foster community among housing residents.
  • Utilize software tools like Engage and Sonitrol to program keycards.
  • Prepare housing agreements and welcome packets for prospective students.
  • Report to the Director of Student Housing about student applications, concerns, including payment issues, and behavioral problems.
  • Coordinate with Housing Organizations and delivery efforts regarding resident needs.
  • Report maintenance issues to the Director of Housing, the property manager, and the maintenance technician to arrange repairs.
  • Enter data for our cleaning team for quarterly cleanups and trash outs.
  • Handle administrative duties like making phone calls, entering data, organizing mail, and responding to student questions.
  • Member of the hiring committee responsible for recruiting new employees at the college.

Financial Aid Outreach Specialist

Olympic College
Bremerton
10.2022 - 03.2024
  • Contributed to developing and implementing a financial aid outreach plan for the ESD 114 K-12 system that includes state and federal financial aid, scholarships, and financial literacy, resulting in FAFSA/WASFA awareness across our state.
  • Invested 33% of 1:1 financial service with students from various socio-economic classes to support them after high school.
  • Increased and processed financial aid applications by 44 % (FAFSA) due to providing financial aid services at their organization.
  • Partnered with three local high schools and managed a caseload of 600 high school seniors to apply for FAFSA/WASFA, which increased completed financial aid applications.
  • Developed and produced an annual marketing event called “Financial Aid Fun”, which allowed 69 parents and students to complete their financial aid applications during the weekend while receiving assistance and entertainment.

Customer Service Specialist

Olympic College
Bremerton
11.2021 - 10.2022
  • Greeted and gave campus tours to prospective students and their families once a week, provided them with information about campus resources, and answered any questions and concerns, which resulted in an awareness of campus activities.
  • Provided technical support by helping students create a CTC link (Community Technical Colleges), an enterprise resource planning tool that allows students and staff to organize their college resources.
  • Collaborated with student ambassadors and used communication tools such as Canva, Salesforce, email, and text to promote campus events, increasing student participation.
  • Effectively utilized our Olympic College directory and Sales Force to contact staff members and direct students to their department destination.

Prime Now Associate

Amazon, Prime Now LLC- Whole Foods Market
Seattle
09.2019 - 01.2022
  • Conducted 20 + online orders monthly for customers through the shopper app, then communicated through text with customers on the shopper app about stocked items in the warehouse.
  • Communicated and helped co-workers with larger orders of 100 + items, spoke with staff members about alternative items for customers, and weighed and bagged meats and produce.
  • Found items for customers and packaged them, labeled and organized fresh, frozen, and packaged groceries efficiently, and calculated the total amount of packages and cost, which resulted in finished products for delivery.

Education

Master of Arts - Marketing & Analytics

University of Washington
Seattle, WA
03.2022

Bachelor of Arts - Communication Studies

University of Washington
Seattle, WA

Associate of Arts - General Studies

Olympic College
Bremerton, WA
06.2017

Skills

  • Community engagement
  • Crisis management
  • Data analysis
  • Event planning
  • Housing policies
  • Financial literacy outreach

Timeline

Assistant Director of Residence Life

Everett Community College
09.2024 - Current

Financial Aid Outreach Specialist

Olympic College
10.2022 - 03.2024

Customer Service Specialist

Olympic College
11.2021 - 10.2022

Prime Now Associate

Amazon, Prime Now LLC- Whole Foods Market
09.2019 - 01.2022

Master of Arts - Marketing & Analytics

University of Washington

Bachelor of Arts - Communication Studies

University of Washington

Associate of Arts - General Studies

Olympic College

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