Kiara Siler

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Called and faxed pharmacies to submit prescriptions and refills.
• Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
• Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
• Collected and documented patient medical information such as blood pressure and weight.
• Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
• Assisted with routine checks and diagnostic testing by collecting and processing specimens.
• Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
• Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
• Prepared and administered medications to alleviate patient symptoms.
• Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
• Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
• Directed patients to examining rooms and coordinated transportation assistance as necessary.
• Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
• Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
• Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
• Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
• Implemented improvements in workflow processes that led to increased productivity amongst staff members.
• Obtained client medical history, medication information, symptoms, and allergies.
• Performed medical records management, including filing, organizing and scanning documents.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Obtained and documented patient medical history, vital signs and current complaints at intake.
• Completed EKGs and other tests based on patient presentation in office.
• Prepared lab specimens for diagnostic evaluation.
• Explained procedures to patients to reduce anxieties and increase patient cooperation.
• Oriented and trained new staff on proper procedures and policies.
• Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
• Measured patient pulse oximetry.
• Measured patient spirometry.

Health Advocacy Engagement Specialist expert guide in patient journey from beginning to end in their insurance choices.

• Orchestrated remarkable results in patients care options, scheduling, coordination and follow-up support. Health insurance coaching and education support.

• Advocated patient incentive points for completion of their wellness check or program.

• Outreach for high-risk/high-cost members treatment and medication adherence

Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.

• Collected and entered patient demographic and insurance data into computer database to establish patient's medical records.

Obtained patient's insurance information and determined eligibility for benefits for specific services rendered. Disputed transactions on Child Support cards and food stamp cards.

• Provided a warm and positive interaction when redirecting calls for patient. Provide excellent patient-centric perspective for custom service.

• Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
• Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.