Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
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Kiara Silva-Ramirez

Palmdale,CA

Summary

Experience in IT and Security with 5-year record of leadership in areas such as infrastructure development and management, application support and security optimization. Focused on satisfying customer needs through robust, innovative and forward-thinking solutions. Demonstrated success as operational leader, articulate communicator and practiced influencer. Collaborates across functions to outline and achieve project targets. Skilled in building solid business solutions based on methodologies and engineering principles. Complex problem-solver skilled in developing proposals, integrating technologies and managing projects.

Overview

7
7
years of professional experience

Work History

Workstation & Security

Elevology
Palmdale, CA
08.2022 - Current
  • Analyzed network traffic logs, firewall logs, intrusion detection system alerts, and antivirus reports to identify potential threats.
  • Implemented firewalls and other security measures to protect data from external threats.
  • Installed, configured and maintained workstations for end users.
  • Provided technical support to staff members with computer-related problems.
  • Performed system backups and data recovery operations.
  • Resolved network-related issues that affected the performance of workstations.
  • Monitored building access control systems, video surveillance equipment, and alarm systems to detect any suspicious activities.
  • Researched and maintained IT project and service documentation to assist future problem resolution.
  • Investigated security breaches, conducted interviews, and prepared detailed reports of findings.
  • Participated in risk assessment exercises designed to identify areas of vulnerability within the organization's IT infrastructure.

Direct Care Worker

IHSS In Home Support Services
San Fernando, CA
08.2017 - 07.2022
  • Improved patient outlook and daily living through compassionate care.
  • Followed care plan and directions to administer medications.
  • Monitored vital signs and medication use, documenting variances and concerning responses.
  • Coordinated doctor appointments, exercise, recreation and family visits to maintain schedule.
  • Transported patients to medical, dental and personal care appointments.
  • Helped clients with personal needs from exercise to bathing and personal grooming.
  • Recorded patient temperature, pulse and blood pressure to monitor health and well-being.

IT Manager

Mount Saint Mary's University, Los Angeles
Brentwood, CA
11.2019 - 12.2021
  • Managed department of 15 IT professionals providing technological support for staff of the university.
  • Troubleshooted all types of computer and information programs.
  • Developed and implemented security policies and procedures to protect the company's assets from unauthorized access.
  • Analyzed, logged and tracked complex software and hardware matters of significance pertaining to printer, server, and programs.
  • Perform upgrades to microsoft server and desktop hardware and software, including in-line Server OS migration.
  • Overseeing that all the data was accurately entered and running daily analytic reports.
  • PC, server, network equipment, printer and other hardware purchasing, configuration, deployment and maintenance.
  • Used Ellucian CRM to open tickets for clients in regards to any technological issues.

Education

Bachelor of Arts - Biology

Mount Saint Mary's University
Los Angeles, CA
12.2021

Associate of Arts - Pre-Health

Mount Saint Mary's University
Los Angeles, CA
05.2019

Skills

  • Complex Problem Solving
  • Hardware and Software Support
  • System Installation
  • IT Maintenance
  • Customer Service
  • Team Collaboration and Leadership
  • Project Management
  • Multitasking and Prioritization
  • Data Management
  • Quality Assurance
  • Type 75 words per minute
  • Microsoft Office 365

Affiliations

  • Animal Foster and Shelter Volunteer (2020-Present)
  • USC Wrigley Institute for Environmental Studies (2020-2021)
  • Mount Saint Mary's University Chemistry Research Studies (2019-2020)

Languages

Spanish
Professional
American Sign Language
Limited

Timeline

Workstation & Security

Elevology
08.2022 - Current

IT Manager

Mount Saint Mary's University, Los Angeles
11.2019 - 12.2021

Direct Care Worker

IHSS In Home Support Services
08.2017 - 07.2022

Bachelor of Arts - Biology

Mount Saint Mary's University

Associate of Arts - Pre-Health

Mount Saint Mary's University

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Kiara Silva-Ramirez