Summary
Overview
Work History
Education
Skills
Timeline
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Kiara Sims

Kiara Sims

Crossett,AR

Summary

Outgoing Customer Service Cashier well-versed in loss prevention techniques and proficient in POS and register systems. Energetic self-starter with outstanding active listening abilities. Motivated and sales professional seeking increasing responsibility in retail environment.

Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service and team leadership. Supports company values and prioritizes tasks to meet consumer needs. Possesses good public relations and communication skills to promote repeat business opportunities. Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows and Mac systems. Proven skill in resolving problems quickly on first call.

Overview

7
7
years of professional experience

Work History

Technical Support Representative

Concentrix
03.2024 - Current
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
  • Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
  • Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
  • Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
  • Managed approximately 30 incoming calls, emails and faxes per day from customers .High levels of call flow and responded to technical support needs.

Customer Service Cashier

Walmart
04.2020 - 02.2023
  • Handled approximately 30 customer payments, collecting both credit card and cash to finalize transactions for their orders.
  • Interacted with customers by greeting them and providing information upon request.
  • Built loyal clientele through friendly interactions and consistent appreciation.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Enhanced product selection process to ensure customer satisfaction.
  • Provided customer support and addressed queries through phone conversations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong customer relationships to encourage repeat business.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Lifted up to 15 pounds at once and used forklift to move heavier loads.

Food Service Cashier

Popeyes
04.2017 - 05.2020
  • Boosted approximately 30 customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Monitored and regulated temperatures to guarantee the safety of stored food, cooking processes, and service preparation.
  • Achieved completion of opening, closing, and shift change responsibilities in adherence to company standards.
  • Took orders, prepared foods and processed payments in full-service establishment.
  • Verified orders and bagged items for easy transport.
  • Implemented streamlined procedures for processing sales transactions, reducing customer wait times.
  • Drove customer escalations to resolution by engaging directly with clients.
  • Spearheaded successful customer service division through strategic planning and analysis.
  • Liaised with cross-functional departments to train customer support team on products and services and troubleshooting techniques.
  • Collaborated with team members to achieve efficient service during peak hours, minimizing wait times for customers.
  • Provided excellent customer service by greeting guests warmly and answering questions about menu offerings.

Education

High School Diploma -

Crossett High School
Crossett, AR
05.2017

Skills

  • Credits and Refunds
  • Customer Relations
  • Detail-Oriented
  • Cash Handling
  • Payment Processing
  • Problem-Solving
  • Upbeat and Positive Personality
  • Responding to Difficult Customers
  • Multitasking and Prioritization
  • Product Troubleshooting
  • Technical Support
  • Technical Troubleshooting
  • Customer service expert
  • Call Center Operations
  • Microsoft Outlook
  • Software Installation
  • Account Management
  • Hardware diagnostics
  • Remote Technical Support

Timeline

Technical Support Representative

Concentrix
03.2024 - Current

Customer Service Cashier

Walmart
04.2020 - 02.2023

Food Service Cashier

Popeyes
04.2017 - 05.2020

High School Diploma -

Crossett High School

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Kiara Sims