Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kiara Smith

Las Vegas

Summary

Dynamic customer service professional with a proven track record at Sutherland Global, adept at resolving conflicts with empathy and critical thinking. Enhanced customer loyalty through effective complaint resolution and improved platform safety as a Content Moderator. Skilled in data entry and active listening, committed to delivering exceptional user experiences.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Sutherland Global
01.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Content Moderator

Telus International
08.2022 - 01.2024
  • Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
  • Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
  • Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
  • Improved internal communication by providing constructive feedback on content moderation tools and systems to the development team.

Customer Service Representative

InTouch At Home
09.2019 - 08.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

Associate of Arts - Psychology

West Los Angeles College
Culver City, CA
01-2025

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Timeline

Customer Service Representative

Sutherland Global
01.2024 - Current

Content Moderator

Telus International
08.2022 - 01.2024

Customer Service Representative

InTouch At Home
09.2019 - 08.2022

Associate of Arts - Psychology

West Los Angeles College