Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kiara Snape

Midland,United States

Summary

Results-driven professional with extensive experience at Aflac, specializing in data analysis and report development. Proven ability to enhance customer satisfaction and streamline bonus payout processes. Skilled in macro creation and financial reporting, while excelling in customer relationship management to foster strong client connections.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Bonus Analyst II

Aflac
07.2020 - Current
  • Develops and analyzes reports for associate bonus payouts to include:
  • Creating macros and GA11s for weekly and quarterly field associate bonus payouts per Aflac yearly Honor Club Book utilizing SharePoint and/or RPM to research and manipulate applicable data
  • Researches and responds to incoming emails regarding bonus payouts, bonuses denials, goals, and qualification and serves as a direct contact for field force agents
  • Routinely analyzes and validates weekly and quarterly bonuses for peers before sending bonus to manager for approval and financial release.

Sr. Field Commission Specialist

Aflac
02.2017 - 07.2020

Universal Banker

Universal Banker Suntrust
Columbus, United States
04.2016 - 02.2017
  • Establish new banking relationships with clients ensuring they are offered all the products and services that are appropriate given their financial needs
  • Referring to other line of business partners for additional business growth opportunities
  • Partners include, but are not limited to: Financial Advisor, Mortgage, Trust, Wealth, Business Banking, Treasury Services, and Merchant Services
  • Provide account servicing and maintenance, and assist with problem resolution for clients in accordance with all established procedures and regulations
  • Process transactions accurately, assist with operational activities and responsibilities, and maintain flexibility between performing teller and sales related transactions
  • Ensures compliance with internal controls, operational procedures and risk management policies
  • Pursue on-going education of SunTrust products, services, and other lines of business
  • Primary focus is assisting with client sales opportunities with additional activities related to service needs, based on the overall needs of the branch.

Customer Service Specialist I/II

Aflac
04.2012 - 04.2014
  • Facilitated customer satisfaction efforts via inbound calls from policyholders, accounts and associates regarding products and services while providing thorough and accurate responses
  • Reduced customer effort by assisting policyholders, documenting each interaction to include original concern, status updates, and the ultimate disposition of the original request.

Field Commission Specialist II/III

  • Identified as Subject Matter Expert for the CS Reissue team primarily tasked with processing regular and manual reissues and adhoc report requests from the Market Offices
  • Assists associates with specific commissions needs, processing Children’s Hospital of Atlanta deduction requests, copy requests, voids and reissue requests, return mail, tax return (1099) requests, and CardTapp requests
  • Creates and/or modifies manuals for daily business processes, and provides new team members with additional or reinforcement training.

Education

B.S - Finance

Columbus State University

Certificate, Financial Services -

Columbus Technical College

Certification, Lean Six Sigma Yellow Belt – Riverwood Associates -

Skills

  • Data analysis
  • Report development
  • Macro creation
  • Financial reporting
  • Data validation
  • Customer relationship management

Certification

References given upon request

Timeline

Bonus Analyst II

Aflac
07.2020 - Current

Sr. Field Commission Specialist

Aflac
02.2017 - 07.2020

Universal Banker

Universal Banker Suntrust
04.2016 - 02.2017

Customer Service Specialist I/II

Aflac
04.2012 - 04.2014

Field Commission Specialist II/III

B.S - Finance

Columbus State University

Certificate, Financial Services -

Columbus Technical College

Certification, Lean Six Sigma Yellow Belt – Riverwood Associates -

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