Summary
Overview
Work History
Education
Skills
Affiliations
Languages
References
Timeline
Generic

Kiara Soto Baez

Oviedo,FL

Summary

Hello, my name is Kiara Soto Baez, I am an extremely personable administrative professional dedicated to cultivating positive client, staff, and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management. I offer solid skills in customer relations and resilience to handle challenges of fast-paced office environments due to my years of customer service experience in many different fields. Bringing a detail-oriented and decisive nature with sound judgment, good multitasking abilities, and self-motivated nature to the table. I am a highly motivated employee with a desire to take on new challenges. I have a strong work ethic, adaptability, and exceptional interpersonal skills. Gaining experience in the legal profession is something I am working hard for and desire, seeing as it is the career field I have chosen to study, and know it is perfect for me. I do know my experience in the field is lacking; I am simply looking for an opportunity to change that. I have all the requirements to exceed expectations and excel in the workplace; my background is simply diverse compared to others pursuing my career. I gained experience from many different backgrounds and strive to do amazing in any job I am in.

Overview

4
4
years of professional experience

Work History

Administrative Assistant and Receptionist

Verte Chiropractic
Orlando, FL
10.2023 - Current
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Processed invoices for payment using accounting software applications.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Scheduled appointments between clients and customers and internal staff members.
  • Managed database systems containing customer contact information.
  • Answered questions from customers regarding products and services offered by the company.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Provided secretarial and office management support while building cooperative working relationships.
  • Scheduled appointments, meetings and events for management staff.
  • Responded effectively to sensitive inquiries or complaints.
  • Maintained accurate department and customer records.

Summer Assistant

WellCare
Tampa, FL
06.2023 - 07.2023
  • Provided administrative support to staff members as needed.
  • Monitored inventory levels of supplies and materials.
  • Compiled data into spreadsheets for reports.
  • Maintained filing systems for documents and records.
  • Organized and distributed mail, packages, and other deliveries.
  • Performed general office duties such as photocopying, faxing, scanning.
  • Scheduled appointments for senior management team members.
  • Sorted books, publications and other items according to established procedures.
  • Facilitated training sessions for new employees.
  • Maintained records of items received, issued and returned.

Patient Care Attendant

BayCare
Lutz, FL
01.2023 - 08.2023
  • Assisted with patient transfers and mobility, including use of wheelchairs and lifts.
  • Provided companionship to patients by engaging in conversation, reading aloud, playing games, and going for walks.
  • Observed and reported changes in patient's physical or mental condition to supervisor.
  • Monitored vital signs such as temperature, pulse rate, blood pressure and respiration rate.
  • Took accurate records of vital signs and other observations during shift changes.
  • Answered call lights promptly to attend to patient needs.
  • Organized supplies and equipment needed for care of patients on assigned unit and ward.
  • Provided emotional support to patients dealing with difficult diagnosis or treatments .
  • Followed safety protocols related to handling hazardous materials .
  • Maintained cleanliness in all areas of the facility .
  • Transported patients between departments within the hospital.
  • Recorded intake and output measurements accurately.
  • Assisted nursing staff in providing basic care services to residents.

Customer Service Representative

Publix
Land O Lakes , FL
11.2019 - 07.2021
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

Bachelor of Arts - Politcal Science Pre-Law

University of Central Florida
Orlando, FL
05-2025

Associate of Arts - Political Science

Hillsborough Community College
Tampa, FL
05-2023

Skills

  • Expense Reporting
  • Spreadsheet Management
  • Meeting Planning
  • Document Control
  • Clerical Support
  • Information Security
  • Research
  • Office Administration
  • Appointment Scheduling
  • Filing
  • Mail Handling
  • Digital Archiving
  • Data Entry
  • Bookkeeping
  • Invoice Processing
  • Calendar Management
  • Reception Oversight
  • Quality Assurance
  • Social Media and Promotions
  • Typing Proficiency
  • Records Management
  • Computer Proficiency
  • Records Administration
  • Highly Organized
  • Proofreading
  • Document Retrieval
  • Insurance Eligibility Verifications
  • Critical Thinking
  • Client Relations
  • File Organization
  • Microsoft Office Suite
  • Microsoft Word
  • Multitasking and Prioritization
  • Quickbooks
  • Microsoft Outlook
  • Legal Compliance
  • Legal Research
  • Document Editing
  • Legal Terminology
  • Legal Writing
  • Legal Research and Writing

Affiliations

  • I am in the Knights Pre-Law Association at UCF
  • I am in the Moot Court Club at UCF
  • I am in the National Organization for Women at UCF
  • I am on the Trial Team at UCF
  • I am in the League of Women Voters Club at UCF

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Administrative Assistant and Receptionist

Verte Chiropractic
10.2023 - Current

Summer Assistant

WellCare
06.2023 - 07.2023

Patient Care Attendant

BayCare
01.2023 - 08.2023

Customer Service Representative

Publix
11.2019 - 07.2021

Bachelor of Arts - Politcal Science Pre-Law

University of Central Florida

Associate of Arts - Political Science

Hillsborough Community College

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Kiara Soto Baez