Kiara Spikes
Patient Support
Houston,TX
Summary
Experienced with scheduling and customer service coordination. Utilizes advanced organizational skills to manage complex schedules and ensure service efficiency. Knowledge of effective communication techniques and problem-solving methods to maintain high customer satisfaction.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Customer Service/Scheduling Specialist
REMX-Texas
02.2022 - Current
- Responsible for entering patient info and patient notes into computer system
- Responsible for call queue and system tasks assigned
- Responsible for customer service coordination as defined by policy and regulation
- Appointment scheduling
- Eligibility verification
- Duties include contacting patients and gathering essential information for the ongoing care of those patients
- Gather, organize, document, and report patient data for review and action to include: demographic information, changes in existing patient data, drug and supply inventory on hand, compliance to therapy, patient overall well-being, Physician appointments, nursing visits and hospitalizations as applicable
- Conduct activities associated with intake including data entry of faxed applications and other relevant documents
Cashier/Sales Associate (Seasonal)
Target-Texas
10.2023 - 02.2024
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Welcomed customers and helped determine their needs.
Member Advocate
TTEC-Texas
09.2019 - 01.2022
- Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
- Built rapport with customers through active listening, empathy, and personalized interactions
- Managed time efficiently while working remotely, balancing multiple tasks and prioritizing responsibilities effectively
- Maintained detailed records of all interactions, allowing for easy reference and improved follow-up on outstanding matters.
- Conducted thorough research on member issues, ensuring accurate information was provided for optimal resolution.
- Demonstrated empathy and understanding when dealing with difficult or sensitive situations involving members.
Medical Assistant
Community Pediatrics
09.2014 - 12.2018
- Triage, vaccinations, blood draws, room patients, front office
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Appointment scheduling
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.
Cashier/Customer Service
Lowes Home Improvment
03.2015 - 10.2018
- Maintained a high level of product knowledge to effectively assist customers with their questions and concerns
- Handled customer returns and exchanges according to company policies, ensuring customer satisfaction
- Resolved customer complaints or issues promptly and effectively, escalating to management when necessary
Education
Diploma -
Central High School
Beaumont, TX 08.2004 - 06.2008
Skills
- Medical records
- Time management
- Organizational skills
- Medical office experience
- HIPAA
- Customer service
- Multi-line phone systems
- Customer support
- Typing
- Appointment Scheduling
- Phone etiquette
Certification
Registered Medical Assistant, 11/01/14, 2018
Timeline
Cashier/Sales Associate (Seasonal)
Target-Texas
10.2023 - 02.2024
Customer Service/Scheduling Specialist
REMX-Texas
02.2022 - Current
Member Advocate
TTEC-Texas
09.2019 - 01.2022
Cashier/Customer Service
Lowes Home Improvment
03.2015 - 10.2018
Medical Assistant
Community Pediatrics
09.2014 - 12.2018
Diploma -
Central High School
08.2004 - 06.2008
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