Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Work Availability
Work Preference
Timeline
Receptionist
Kiara Stocks

Kiara Stocks

Acworth,Ga

Summary

Experienced in bodily injury adjustment, with a proven track record of delivering exceptional customer service in fast-paced and dynamic environments. Meticulous attention to detail and the ability to make sound decisions while effectively managing multiple tasks simultaneously. A self-driven work ethic that allows for excellence both independently and in collaborative team settings. Prepared to bring commitment and drive to make meaningful contributions as I embark on a new career in healthcare.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Bodily Injury Adjuster

Progressive Insurance
08.2023 - Current
  • Conduct day-to-day administrative tasks by gathering facts and information pertinent to claim
  • Deliver exceptional customer service to all parties involved by communicating important information and patiently listening to needs
  • Review police reports, medical treatment records, and physical property damage to determine extent of liability
  • Adhere to all standards of care, Code of Conduct, and HIPAA Compliance
  • Negotiate property damage and bodily injury settlement agreements to applied parties to resolve all leading disputes
  • Trained other claims staff members on proper handling and evaluation of injury claims

Claims Adjuster

Progressive Insurance
09.2021 - 08.2023
  • Managed consistently heavy project workload through exemplary organizational, time management and collaboration talents
  • Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
  • Answered customer questions regarding deductibles.
  • Verified insurance claims and determined fair amount for settlement.
  • Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process

Account Manager

CarMax
05.2019 - 05.2021
  • Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
  • Recorded customer interactions, inquiries and comments in customer service database for traceability.
  • Facilitated communication between customers and other departments to facilitate resolution.
  • Utilized basic troubleshooting techniques to diagnose and resolve customer inquiries.
  • Provided timely feedback to management regarding customer inquiries and issues.

Recurring Service Coordinator

First Key Homes
12.2017 - 02.2019
  • Routinely engaged in all core service areas to coordinate, oversee maintenance, repair and installation activities
  • Established and maintained utility service schedules for several projects to help plan and organize workloads
  • Collected, arranged and input information into application/database systems
  • Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues

Customer Service Specialist

Rubicon Global
01.2017 - 01.2018
  • Provided primary customer support to internal and external customers to support start up initiatives
  • Applied basic sales strategy to engage customers and present solutions to suit individual/small business needs throughout Atlanta, Ga
  • Participated in team meetings and training sessions to stay informed about product updates and changes
  • Utilized customer service software to manage interactions and track customer satisfaction
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns

Store Manager

Mattress Firm
04.2016 - 01.2017
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success
  • Trained and guided team members to maintain high productivity and performance metrics

Education

Bachelor of Science -

Kennesaw State University
Kennesaw, GA
05-2026

Associate of Science - Nursing

Georgia Highlands College
Rome, GA
05-2013

Certificate of Learning - Healthcare

Certified Medical Assistant
Emory University
04.2025 - Current

Skills

  • Proficient Task Prioritization
  • Thoroughness In Task Execution
  • Collaborative Contributor
  • Skilled in Diverse Tasks
  • Efficient Workflow Optimization
  • HIPAA Regulatory Compliance
  • Regulatory Safety Compliance

Accomplishments

  • Maintained a superior quality rating of 85% in file handling from 2021 to present, exceeding the 75% department goal.
  • Achieved New Hire Ambassadorship and Mentorship through effective and proven leadership developments.
  • Collaborated with Onboarding to foster development of New Hire Onboarding Files.

Certification

  • Cardiopulmonary Resuscitation (CPR)- American Heart Association. (2025)
  • Basic Life Support (BLS) - American Heart Association. (2025)
  • Certified Medical Assistant (CMA) - American Association of Medical Assistants (AAMA). (2025)

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimePart TimeContract Work

Work Location

On-SiteHybridRemote

Important To Me

Work-life balanceStock Options / Equity / Profit Sharing4-day work week401k matchHealthcare benefitsCareer advancementCompany CulturePaid time off

Timeline

Certificate of Learning - Healthcare

Certified Medical Assistant
04.2025 - Current

Bodily Injury Adjuster

Progressive Insurance
08.2023 - Current

Claims Adjuster

Progressive Insurance
09.2021 - 08.2023

Account Manager

CarMax
05.2019 - 05.2021

Recurring Service Coordinator

First Key Homes
12.2017 - 02.2019

Customer Service Specialist

Rubicon Global
01.2017 - 01.2018

Store Manager

Mattress Firm
04.2016 - 01.2017

Bachelor of Science -

Kennesaw State University

Associate of Science - Nursing

Georgia Highlands College

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Kiara Stocks