Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kiara Tanner

Norfolk,VA

Summary

Certified clinical medical assistant who demonstrates compassionate patient care, knowledgeable clinical procedures, and meticulous administrative duties. As a medical assistant I am dedicated to providing optimal care services to patients and exceptional collaborative efforts with colleagues.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Clinical Medical Assistant

Hampton Roads Community Health Center
08.2024 - Current
  • - Interviewed patients about medical histories and current symptoms
  • - Prepared examination rooms and cleaned up post-visit
  • - Prepped patients for physician exams and assisted during procedures
  • - Drew blood (phlebotomy) and obtained vital signs
  • - Administered electrocardiogram examinations and removed sutures
  • - Gave immunizations and therapeutic injections
  • - Instructed patients on procedures and treatments
  • - Performed basic lab exams and prepared specimens for analysis
  • - Provided dietary and medication guidance
  • - Transmitted prescriptions and refills to pharmacies
  • - Followed up with patients post-visits or treatments

Medical CSR

Cigna
03.2021 - 11.2023
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.
  • Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
  • Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
  • Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
  • Collaborated with management to develop strategies for enhancing overall customer experience.
  • Streamlined communication between departments, ensuring timely resolution of customer concerns.
  • Improved customer retention rates with exceptional product knowledge and personalized service recommendations.
  • Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.
  • Served as a liaison between internal teams and customers during critical situations, facilitating open communication channels for swift issue resolution.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Learned and adapted quickly to new technology and software applications.
  • Assisted with prior authorizations
  • Helped customers understand benefits
  • Upheld strict confidentiality standards regarding sensitive patient information in accordance with HIPAA regulations.
  • Coordinated care among multiple departments, facilitating seamless patient experiences across various specialties within the practice.

Patient Access Representative

Bon Secours
04.2019 - 03.2021
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
  • Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
  • Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
  • Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
  • Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
  • Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
  • Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.
  • Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
  • Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
  • Supported medical staff by coordinating diagnostic testing appointments, lab results retrieval, and necessary referrals in a timely manner.
  • Demonstrated excellent problem-solving skills by identifying potential bottlenecks within the registration process and implementing effective solutions to address them.
  • Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
  • Enhanced departmental collaboration by regularly liaising with medical, nursing, and administrative staff on pertinent patient matters.
  • Participated in ongoing professional development opportunities to stay current with industry trends and best practices in patient access services.
  • Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.

Customer Service Representative

TMOBILE
06.2017 - 04.2019
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Assisted customers in troubleshooting issues, enhancing their user experience and satisfaction.
  • Boosted overall customer satisfaction by providing personalized recommendations and product demonstrations.
  • Stayed up-to-date on the latest mobile devices and plans, ensuring accurate information was provided to customers.
  • Performed data transfers between devices for customers while preserving their important files without any loss of information.
  • Met or exceeded monthly sales quotas through consistent follow-up with potential clients and proactive selling strategies.
  • Educated clients on device care tips which led to fewer returns due to damages caused by mishandling.
  • Developed strong rapport with clients, resulting in repeat business and positive word-of-mouth referrals.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Education

Clinical Medical Assistant -

Tidewater Community College
Norfolk, VA
04-2024

Licensed Practical Nursing -

Bryant And Stratton College
Virginia Beach, VA
12-2025

Skills

  • Blood pressure monitoring
  • Venipuncture
  • Vital signs monitoring
  • HIPAA compliance
  • Patient confidentiality
  • Electronic health records
  • Specimens collection and processing
  • Clinical documentation
  • Immunization administration
  • Autoclave operation

Certification

  • CCMA - Certified Clinical Medical Assistant

Timeline

Clinical Medical Assistant

Hampton Roads Community Health Center
08.2024 - Current

Medical CSR

Cigna
03.2021 - 11.2023

Patient Access Representative

Bon Secours
04.2019 - 03.2021

Customer Service Representative

TMOBILE
06.2017 - 04.2019

Clinical Medical Assistant -

Tidewater Community College

Licensed Practical Nursing -

Bryant And Stratton College

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Kiara Tanner