Kiara Thomas

Detail-oriented Medical and Health Services Manager passionate about facilitating excellent patient care. Adept at designing and implementing policies and procedures. Motivated team builder and supervisor focused on driving team collaboration. Patient-focused Clinic Coordinator equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts. Motivated nursing student seeking internship in emergency medicine to gain hands-on experience. Outgoing and friendly with strong drive to succeed.

• Outpatient clinic Coordinator, Childrens Hospital of New Orleans, 2018-01-01, Current, Create daily PAR schedules, Address patient & family complaints, Review patient service surveys, Registered patients in a pleasant, professional, and timely manner, Conducted patient/guarantor interviews, explains hospital policies, financial responsibilities, Insured all necessary demographic and financial data is obtained, and accurately documented into the Epic system, Collected co-pays, deductibles, and co-insurance, Balance check draws
• Supervisor Patient Access Representatives, Childrens Hospital of New Orleans, 2017-01-01, 2018-12-31, Create daily PAR schedules, Address patient & family complaints, Review patient service surveys, Registered patients in a pleasant, professional, and timely manner, Conducted patient/guarantor interviews, explains hospital policies, financial responsibilities, Insured all necessary demographic and financial data is obtained, and accurately documented into the Epic system, Collected co-pays, deductibles, and co-insurance, Balance check draws
• Patient service representative, Triwest Healthcare Alliance, 2017-01-01, 2018-12-31, Scheduling Veterans appointments, Verifying Veteran appointment information, Appointment reminder, Building authorizations for Veterans to see community providers, Working with dual monitors, Answering phones, Modifying authorizations, Faxing authorizations, Checking to see if CPT codes are billable under authorizations
• City Letter Carrier, United States Postal Service, Current, Providing excellent customer service, Bundle mail in preparation for delivery or transportation to relay boxes, Deliver mail to residences and business establishments along specified routes by walking and/or driving, using a combination of satchels, carts, cars, and small trucks
• Patient Support Specialist, Jefferson Community Health Care Centers, 2014-01-01, 2016-12-31, Registered patients in a pleasant, professional, and timely manner, Conducted patient/guarantor interviews, explains hospital policies, financial responsibilities, Insured all necessary demographic and financial data is obtained, and accurately documented into the AthenaHealth system, Collected co-pays, deductibles, and co-insurance
• Receptionist/Medical Assistant, East Jefferson Family Practice, 2012-01-01, 2014-12-31, Scheduled patient appointments, Responsible for insurance verification and collecting co-payments, Copied, faxed, filed, and entered patient demographics into the EMR, Measured and recorded vital signs, Responsible for collecting patient results, Answered multi-lined phones, copied, faxed, and filed patient charts daily, Scheduled patient appointments and collected payments, Measured vital signs, Documented medications and significant behavioral changes in the patient charts
• Medical Assistant Extern, Dimitri Dermatology, 2012-01-01, 2012-12-31, Assisted Providers with patient procedures, such as, performing shave/punch biopsies for tissue pathologies, re-excisions of cancerous lesions or melanomas, and a broad scope of pre-cancerous and benign lesions, Pulled all appropriate and necessary consent forms and obtained patients' signature prior to any treatments being rendered, Performed various treatments on patients as written by the Provider, including, but not limited to, injections, sulfur treatments, glycolic acid peels, obtaining specimens for cultures, skin scrapes, Served as the liaison between patient and provider to address and/or resolve problems, answer questions or concerns in regards to, test results, procedures, new prescriptions or prescription refills, Prepared patients/rooms for physical examinations; triaged patients to obtain medical history and current OTC/RX medications, take vital signs and note chief complaints, Explained in detail, the course of treatment or necessary procedures to patients and answered questions or concerns
• Patient Care Attendant, East Jefferson General Hospital, 2009-01-01, 2011-12-31, Assisted patients' medication management, Assisted patient with meals and activities, Answered resident call light signals to determine resident needs, Maintained resident vital signs and weight, Recorded intake and output of food and liquid consumption, Reported and identified any change of resident condition to the Nurse Supervisor

• Epic Super User
• Clinic Lead
• National honor society

• CPR
• Medical Assisitant