Kiara Turner
Houston,TX
Summary
Skilled medical coding professional prepared to drive accuracy and efficiency in healthcare documentation. Known for strong analytical skills, attention to detail, and comprehensive knowledge of medical coding systems and regulations. Excel in team collaboration, adapting to evolving requirements, and delivering consistent results. Recognized for reliability and commitment to upholding high standards in all tasks.
Overview
12
12
years of professional experience
Work History
Member Service Representative
Shared Services S3
03.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Managed multiple loans simultaneously while maintaining high levels of organization and attention to detail.
- Collaborated with underwriters to expedite loan processing, ensuring timely closings.
Medical File Clerk
Maximus Federal Services
10.2021 - 03.2024
- Contributed to improved coding accuracy by cross-referencing diagnosis codes with patients'' medical histories during file audits.
- Enhanced office efficiency by processing and filing incoming medical records in a timely manner.
- Supported the clinical team by providing necessary documentation for patient care coordination, including preparing referral forms and test requisitions.
- Assisted with the transition to electronic health records, ensuring accurate data entry and seamless integration.
- Maintained confidentiality of sensitive patient information by adhering to HIPAA guidelines and company policies.
Customer Service Representative
Learning A-Z
10.2020 - 03.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
Tech Support
Asurion
10.2017 - 07.2020
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in an timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Improved customer satisfaction by providing comprehensive technical support and troubleshooting for complex applications.
Claims Adjuster
Health First
01.2013 - 05.2014
- Increased coding accuracy by diligently reviewing medical documentation and applying appropriate codes.
- Resourcefully used various coding books, procedure manuals, and on-line encoders.
- Reviewed patient charts to better understand health histories, diagnoses, and treatments.
- Reviewed, analyzed, and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
- Correctly coded and billed medical claims for various hospital and nursing facilities.
- Directed claims negotiations within allowable limit of $40,000.00 and supported successful litigations for advanced issues.
Scheduling Coordinator
Veterans Choice
01.2013 - 05.2014
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Educated patients on available resources and community programs, increasing their access to needed services.
- Facilitated communication between patients, families and healthcare providers to support comprehension.
- Assisted patients in navigating complex insurance processes, leading to successful claim resolutions and reduced financial burdens.
- Collaborated with healthcare providers to ensure timely, accurate, and compassionate care for patients.
Education
HIGH SCHOOL DIPLOMA -
Stanberry High School
Houston, TX06.2011
ASSOCIATE OF ARTS - EARLY CHILDHOOD EDUCATION
Housatonic Community College
Houston, TX06.2013
Skills
- Payment reconciliation
- Revenue growth via service upselling
- Financial services expertise
- Financial account reconciliation
- HCPCS code proficiency
- Medical claims processing
- Patient data protection knowledge
Timeline
Member Service Representative
Shared Services S3
03.2024 - Current
Medical File Clerk
Maximus Federal Services
10.2021 - 03.2024
Customer Service Representative
Learning A-Z
10.2020 - 03.2021
Tech Support
Asurion
10.2017 - 07.2020
Claims Adjuster
Health First
01.2013 - 05.2014
Scheduling Coordinator
Veterans Choice
01.2013 - 05.2014
HIGH SCHOOL DIPLOMA -
Stanberry High School
ASSOCIATE OF ARTS - EARLY CHILDHOOD EDUCATION
Housatonic Community College
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