Kiara Velez
New Britain,CT
Summary
Highly skilled Customer Service Professional with over 8 years of experience in various aspects of the industry. Areas of expertise include the ability to work in a fast paced environment, independently or as part of a team, and translate information for Spanish speaking individuals. Seeking a position for continued use of skills and exposure to new learning opportunities.
Overview
8
8
years of professional experience
Work History
Patient Dining Associate
Hartford Of Central Connecticut
09.2022 - Current
- Assessed plated meals for adherence to presentation standards and verified food items against guests' orders prior to delivery.
- Assisted in menu development to ensure variety and appeal, driving repeat business.
- Trained new Dining Associates on best practices and company policies, contributing to a cohesive team environment.
- Maintained a clean and inviting dining area, ensuring a positive guest experience.
- Coordinated with food preparation staff for time plating and delivery of meals to dining room guests to guarantee freshness and acceptable temperature.
- Enhanced customer satisfaction by providing exceptional service and anticipating guests'' needs.
- Contributed to friendly and professional dining environment by communicating politely and effectively with guests to assess and meet needs.
- Took customer orders and relayed to kitchen staff with accuracy, circulating dining room to identify service opportunities.
- Demonstrated extensive knowledge of menu offerings, providing personalized recommendations to guests.
Inbound Warehouse Associate
Amazon Fulfillment
06.2021 - 05.2022
- Streamlined inbound processes by accurately receiving, sorting, and storing incoming shipments.
- Unloaded pallets and deliveries and organized products in warehouse.
- Improved warehouse efficiency by organizing and maintaining a clean, safe work environment.
- Facilitated efficient movement of materials throughout the facility using various equipment such as forklifts, pallet jacks, and hand trucks.
Cafeteria Associate
Saint Francis Hospital
06.2016 - 07.2019
- Serve food to staff, guests, vendors, and patients in a cafeteria setting
- Assist hospital staff with distributing food to patients in their rooms
- Prepare meals based on patients' dietary restrictions and nutritional guidelines
- Responsible for replenishing inventory of food items, rotating stock by date code
- Provide excellent customer service to all staff, guests, and vendors of the hospital
- Accurately interpret monolingual patients' dietary needs to kitchen staff
- Verify times and temperatures of cooked items to prevent food borne illnesses
- Train new employees in policies and procedures in ordinance with health department
- Attend all staff meetings and trainings provided to promote continuous improvement
- Cashier
- Assisted with menu planning, incorporating seasonal ingredients and customer preferences to create diverse and appealing offerings.
- Implemented new menu items based on customer feedback, resulting in increased sales and repeat business.
- Assisted in event setup and teardown, ensuring a smooth transition between functions.
- Provided excellent service under high-pressure situations, ensuring smooth event operations.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Provided friendly, courteous service to create memorable moments for guests.
- Cleaned and organized kitchen stations to promote team efficiency.
Education
High School Diploma -
Penn Foster High School
Scranton, PA01.2015
Skills
- Bilingual English/Spanish
- Customer Service
- Food Preparation
- Inventory Control
- Food Service
- Catering
- Cashier
- Loss Prevention
- Hospitality
- Dietary Aide
- Employee Training
Timeline
Patient Dining Associate
Hartford Of Central Connecticut
09.2022 - Current
Inbound Warehouse Associate
Amazon Fulfillment
06.2021 - 05.2022
Cafeteria Associate
Saint Francis Hospital
06.2016 - 07.2019
High School Diploma -
Penn Foster High School
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