Kiara Walker
Summary
SUMMARY
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses a solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty. Offering strong organizational skills and keen attention to detail, ready to learn and grow in a data-centric environment. Contributes a solid understanding of data management practices and proficiency in data entry software.
Overview
2
2
years of professional experience
Work History
Financial Services Representative
PHP Agency Inc.
04.2025 - Current
- Assisted clients in understanding financial products and services to meet their needs.
- Conducted market research to identify potential leads and enhance client outreach efforts.
- Supported the onboarding process for new clients by providing necessary documentation and information.
- Maintained accurate records of client interactions using CRM software to ensure data integrity.
- Participated in training sessions to enhance knowledge of financial regulations and compliance standards.
- Making outbound calls to schedule appointments with clients and coordinating the appointment calendar for team members to ensure optimal organization and efficiency.
Brand Ambassador
Inicio Enterprises
11.2024 - 03.2025
- Collaborated with team members to execute marketing strategies effectively.
- Gathered customer feedback to inform product improvement and marketing approaches.
- Delivered informative product demonstrations to enhance customer understanding and interest.
- Organized and led team meetings in the office to ensure everyone is aligned and prepared before venturing into the field for outreach efforts.
- Carefully and accurately input customer data into our software systems, maintaining data integrity and supporting efficient operations.
Customer Service Representative
Garlyn Shelton Auto Group
08.2024 - 10.2024
- Assisted customers with inquiries and resolved issues efficiently.
- Provided support to team members during peak service hours.
- Maintained accurate records of customer interactions in CRM system.
- Adapted to new processes quickly, ensuring seamless service delivery.
- Organize, confirm, and manage appointment schedules to ensure efficient service delivery.
- Stock and replenish snacks and beverages in the fridge to enhance customer satisfaction and comfort during wait times.
Cashier/Restaurant Waiter
Sam Zaar Thai & Boba
02.2024 - 06.2024
- Assisted customers with inquiries and resolved issues promptly.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Maintained accurate cash drawer and balanced at the end of shifts.
- Ensured the cleanliness and organization of the checkout and dining area for an optimal customer experience.
- Greeted customers entering the store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in the restaurant.
Receptionist
Luxe Nails Spa
07.2023 - 01.2024
- Greeted and assisted visitors, ensuring a welcoming atmosphere and efficient check-in process.
- Handled customer inquiries with professionalism, resolving issues to enhance satisfaction and retention.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept the reception area clean and neat to give visitors a positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, entering correct data into system, and walk-in clients.
- Expertly scheduled appointments in the company system, ensuring seamless coordination and time management.
Education
Associate of Applied Science - Management
Temple College
Temple, TX05-2027
High School Diploma -
Rosebud-Lott High School
Rosebud, TX05-2023
Skills
- Financial services
- Customer relationship management
- Cash management
- Organization skills
- Time management
- Telephone skills
- Data entry
- Appointment scheduling
- File management
- Calendar management
- Spreadsheet tracking
- Goal oriented
Timeline
Financial Services Representative
PHP Agency Inc.
04.2025 - Current
Brand Ambassador
Inicio Enterprises
11.2024 - 03.2025
Customer Service Representative
Garlyn Shelton Auto Group
08.2024 - 10.2024
Cashier/Restaurant Waiter
Sam Zaar Thai & Boba
02.2024 - 06.2024
Receptionist
Luxe Nails Spa
07.2023 - 01.2024
Associate of Applied Science - Management
Temple College
High School Diploma -
Rosebud-Lott High School
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