Kiara Walker

• Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Built strong relationships with clients to deliver emotional support and companionship.
• Recognized and reported abnormalities or changes in patients' health status to case manager.
• Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
• Transported individuals to events and activities, medical appointments, and shopping trips.
• Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
• Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
• Assisted patients with self-administered medications.
• Provided safe mobility support to help patients move around personal and public spaces.
• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
• Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
• Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
• Completed regular check-ins and progress report for each client.
• Monitored clients' overall health and well-being and noted significant changes.
• Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.

• Completed rush deliveries on tight timetables to satisfy customer needs.
• Kept detailed mileage and fuel reports to track overall fuel costs.
• Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
• Delivered packages to customer doorsteps and business offices.
• Completed on-time deliveries by choosing best and most efficient routes.
• Loaded truck and properly secured items to prevent damage for deliveries.
• Maintained upbeat, positive attitude in busy, customer-focused environment.
• Operated vehicle safely in highly congested areas with no traffic violations.
• Inspected and maintained delivery vehicles regularly to keep in safe working order.
• Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
• Worked scheduled hours as required and took on available shifts during holidays and busy periods.
• Protected people and equipment from hazardous materials by using correct procedures.
• Identified mechanical issues, completed basic repairs and reported serious concerns to management.
• Minimized company liability and risks to loads by obeying traffic laws.
• Used two-way radios to stay in contact with dispatch and receive last-minute instruction changes.
• Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.

- Maintain a positive, empathetic, and professional attitude towards customers at all times .

- Responding promptly to customer inquires .

- Communicating with customers through varies channels .

- Acknowledging and resolving customer complaints .

- Knowing our products inside and out so that I can answer questions .

- Processing orders, forms, applications and requests .

- Keeping records of customer interactions, transactions, comments and complaints .

- Communicating and coordinating with colleagues as necessary .

- Providing feedback on the efficiency of the customer service process .

- Managing a team of junior customer service representatives .

- Ensure customer satisfaction and provide professional customer support .

• Took initial drink orders and relayed information to wait or bar staff.
• Minimized customer service complaints by expertly managing customer expectations during busy periods.
• Promoted business loyalty by fostering positive customer relationships.
• Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
• Reported problematic guests to management to foster safe and pleasant environment.
• Opened and closed seating sections according to volume of guests.
• Backed up servers by checking on tables and retrieving items for guests.
• Provided patrons with estimated waiting times during peak service hours.
• Delivered unparalleled service to drive positive dining experience and repeat customer visits.
• Assisted FOH and BOH staff to drive smooth service execution and maximize guest satisfaction.
• Rearranged tables and chairs for large parties and retrieved high chairs for children.
• Answered phone calls to take orders, give information and document reservations.
• Maintained balanced cash drawer with correct money values and accurate documentation.
• Completed daily side work and opening and closing duties without fail.
• Assisted customers with delivering orders, carrying additional trays and helping dish out items.
• Input orders accurately into POS terminal, split bills and accepted payments.
• Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
• Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
• Delivered pick-up and curbside orders to guests.
• Collected information from arriving customers to seat groups or place them on waitlist.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
• Answered customer questions about hours, seating, and menu information.
• Complied with food safety and food hygiene regulations to safeguard public health.
• Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.

• Reported problematic guests to management to foster safe and pleasant environment.
• Opened and closed seating sections according to volume of guests.
• Backed up servers by checking on tables and retrieving items for guests.
• Provided patrons with estimated waiting times during peak service hours.
• Delivered unparalleled service to drive positive dining experience and repeat customer visits.
• Assisted FOH and BOH staff to drive smooth service execution and maximize guest satisfaction.
• Rearranged tables and chairs for large parties and retrieved high chairs for children.
• Completed daily side work and opening and closing duties without fail.
• Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.

• Delivered unparalleled service to drive positive dining experience and repeat customer visits.
• Assisted FOH and BOH staff to drive smooth service execution and maximize guest satisfaction.
• Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
• Rearranged tables and chairs for large parties and retrieved high chairs for children.
• Answered phone calls to take orders, give information and document reservations.
• Maintained balanced cash drawer with correct money values and accurate documentation.
• Completed daily side work and opening and closing duties without fail.
• Assisted customers with delivering orders, carrying additional trays and helping dish out items.
• Input orders accurately into POS terminal, split bills and accepted payments.
• Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
• Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
• Delivered pick-up and curbside orders to guests.
• Seated patrons based on guest preferences and seating availability.
• Advised customers about special offerings and menu items to help drive sales.
• Collected information from arriving customers to seat groups or place them on waitlist.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Prepared dining room for service by cleaning , organizing tables and placing table settings.
• Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
• Answered customer questions about hours, seating, and menu information.
• Complied with food safety and food hygiene regulations to safeguard public health.
• Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.

• Collected information from arriving customers to seat groups or place them on waitlist.
• Watched dining area staff to evaluate server loads and calculate accurate wait times.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Prepared dining room for service by cleaning , organizing tables and placing table settings.
• Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
• Answered customer questions about hours, seating, and menu information.
• Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
• Checked in with servers to confirm preparedness before seating customers.
• Complied with food safety and food hygiene regulations to safeguard public health.
• Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.