Kiara Washington
Yucaipa
Summary
Dynamic professional with over 5 years of experience in customer service, committed to enhancing client satisfaction and operational efficiency. Proven ability to excel in fast-paced environments through exceptional communication and problem-solving skills. Expertise in managing customer inquiries, ensuring accurate order fulfillment, and fostering positive interactions. Demonstrates adaptability and self-motivation, with a strong foundation in technology and multitasking. Ready to leverage comprehensive experience to contribute effectively in a new role, ensuring a superior customer experience and operational excellence.
Overview
8
8
years of professional experience
Work History
Amazon Delivery Driver
Amazon
01.2025 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
Delivery Driver
Uber
01.2020 - Current
- Delivered food orders efficiently, ensuring timely service and enhancing customer satisfaction through reliable performance.
- Communicated effectively with customers to address inquiries and resolve issues, fostering a positive delivery experience.
- Utilized GPS technology to optimize delivery routes, significantly reducing travel time and improving overall efficiency.
- Coordinated with local restaurants to ensure order accuracy, strengthening partnerships and enhancing service quality.
Fulfillment Associate
Amazon
09.2022 - 07.2025
- Manage receiving and storage of inventory efficiently.
- Pick items accurately from order sheets to fulfill customer requests.
- Inspect products meticulously to ensure quality and prevent damage.
- Pack items securely into boxes, applying shipping labels for timely delivery.
- Use scanners effectively to read product barcodes and troubleshoot any issues.
Delivery Driver
DoorDash
01.2022 - 11.2024
- Delivered food orders promptly, achieving high customer satisfaction and consistently receiving positive feedback.
- Communicated effectively with customers to address inquiries, fostering a positive delivery experience and enhancing client relationships.
- Maintained accurate records of deliveries and payments, ensuring financial accuracy and compliance with company policies.
Customer Service Representative
Phillips and Sterns
04.2018 - 10.2020
- Assisted customers with a warm and professional attitude.
- Kept records of customer complaints and handled emails, inbound calls, and outbound calls.
- Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
- Operated telephone switchboards and systems to advance and complete connections, including those for local, long-distance, pay telephone, mobile, person-to-person, and emergency calls.
- Promoted company products, services, and savings plans when appropriate.
Delivery Shopping Specialist
Maplebear Inc
10.2019 - 09.2020
- Understand specific client needs to tailor shopping experiences.
- Process telephonic orders and cater to individual requirements.
- Source specific items efficiently in large grocery environments.
- Communicate directly with customers to ensure exceptional service.
- Maintain accurate records of purchases, sales, and requisitions.
Customer Service
McDonald's
10.2017 - 11.2019
- Resolved customer complaints or answer customers' questions regarding policies and procedures.
- Presented menus and addressed customer inquiries, offering tailored recommendations.
- Processed customer orders and managed payments efficiently.
- Maintained high standards of cleanliness and safety in food preparation areas.
- Operated commercial cooking equipment, ensuring timely preparation of menu items.
- Collaborated with team members to enhance service delivery and customer satisfaction.
Education
San Bernardino Valley College
06.2026
General Studies
Pathways Academy Charter School
05.2018
Skills
- Microsoft PowerPoint
- Self-Motivation
- Microsoft Word
- Computer Literacy
- Adobe Acrobat
- Inventory Management
- Time Management
- Adaptability
- Work Independently
- Microsoft Excel
- Quality Control
- Record Keeping
- Hospitality
- Microsoft Office
- Teamwork
- Collaborative Problem-Solving
- Order Fulfillment
- Multitasking
- Problem-solving
- Cashiering
- Customer Service
- Retail Operations
- Delivery logging
- Equipment operation
- GPS navigation
Languages
English
Timeline
Amazon Delivery Driver
Amazon
01.2025 - Current
Fulfillment Associate
Amazon
09.2022 - 07.2025
Delivery Driver
DoorDash
01.2022 - 11.2024
Delivery Driver
Uber
01.2020 - Current
Delivery Shopping Specialist
Maplebear Inc
10.2019 - 09.2020
Customer Service Representative
Phillips and Sterns
04.2018 - 10.2020
Customer Service
McDonald's
10.2017 - 11.2019
General Studies
Pathways Academy Charter School
San Bernardino Valley College
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