Kiara Wells
Atlanta,GA
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
United Healthcare Group
Atlanta, GA
01.2022 - Current
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
Data Entry Clerk
Sertec
Dunwoody, GA
12.2018 - 07.2021
- Utilized specialized software applications related to the job role.
- Collaborated with other departments to resolve issues regarding incorrect data entries.
- Organized files according to established procedures for easy retrieval later on.
- Reviewed existing information for accuracy and made necessary corrections.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Created spreadsheets to track data entries.
- Operated various office equipment such as scanners, printers. when required.
- Updated existing records with new or revised information as needed.
- Checked source documents against entered data to ensure accuracy.
Customer Service Representative
CVS
Atlanta, GA
07.2016 - 11.2018
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
High School Diploma -
New Manchester High School
Douglasville, GA05-2013
BBA - Business Administration And Management
Strayer University
Washington, DCSkills
- Scheduling
- Complaint resolution
- Account updating
- Data Entry
- Data Collection
- Call Management
Timeline
Customer Service Representative
United Healthcare Group
01.2022 - Current
Data Entry Clerk
Sertec
12.2018 - 07.2021
Customer Service Representative
CVS
07.2016 - 11.2018
High School Diploma -
New Manchester High School
BBA - Business Administration And Management
Strayer University
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