KIARA WHITTINGTON
APOPKA,FL
Summary
Proficient and caring nursing team member with 7+ years offering outstanding and compassionate patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety, and wellness while serving patients of all backgrounds.
Overview
15
15
years of professional experience
Work History
Licensed Practical Nurse
My Health Onsite
06.2024 - Current
- Documented accurate and complete patient information to address patient problems and expected outcomes.
- Collaborated with interdisciplinary team of healthcare and social service providers to address patients' needs through effective intervention and care planning.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.
- Gathered lab specimens, ordered testing, and interpreted results to diagnose patients.
- Minimized staff and patient infection risk by cleaning and disinfecting equipment instruments.
- Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
- Obtained patient vital signs and input/output measurements from inpatients.
- Delivered array of employee health services at company, which included health screenings and immunizations.
- Evaluated patient histories, complaints, and current symptoms.
Medical Assistant / Patient Service Advocate
CareSpot Urgent Care
08.2021 - 09.2024
- Greeting patients upon arrival and promptly answering incoming calls, gathering information to determine callers' needs and provide resolutions
- Guiding patients in registration processes, including verification of insurance
- Utilizing the patient queuing process to ensure that patients and families are well informed of waiting times and to provide the most efficient visit possible
- Assisting perform DOT and NON-DOT drug screenings through E-Screen or LabCorp
- Accurately recording charges and payments to support patient billing and preparing the daily deposit and reconciliation log
- Interview patient and record their vitals and medical history
- Give injections or medications as directed by the providers and as permitted by state laws
- Help providers with patient examinations
- Performing laboratory testing as needed
- Sanitized, restocked, and organized exam rooms and medical equipment.
Patient Services Specialist
Florida Cancer Specialist
05.2021 - 09.2023
- Handles complex calendars and schedules; resolving any scheduling issues
- Assist patients in referrals, scheduling, accessing, and utilizing services with their Doctor
- Collecting copayments and deductibles for services rendered
- Track patient information, schedules, files, and forms in a confidential matter
- Able to identify symptoms of distress and act/intervene appropriately
- Maintain accurate and timely documentation of all patient encounters and complete reporting requirements
- Verified patient availability during appointment scheduling process to reduce reschedules and cancellations.
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
- Collaborated with colleagues to maintain and upkeep office and waiting area to provide clean and organized environment for patients.
- Answered incoming calls, scheduled appointments and filed medical records.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
COVID Contact Tracer
Lake County Department of Health
04.2021 - 07.2022
- Maintain patient confidentiality and ensure that all information is collected in concordance with local data and confidentiality standards
- Utilize a computer and cellphone with appropriate access to required applications, databases, and/or web-based platforms, daily
- Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms.
- Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts.
- Provided educational and informational resources regarding isolation policies and quarantine measures.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Learned and adapted quickly to new technology and software applications.
Volunteer
Hope Mills Urgent Care
05.2010 - 06.2013
- Greet and check in patients, and collect, personal, medical, and insurance information
- Schedule, reschedule, and verify patient appointments
- Maintain patient flow by communicating patient arrivals and delay with a physician
- Manage office and medical supply inventories; receive deliveries and organize supplies in stockrooms and exam rooms
- Scan medical records, create claims, and enter demographic information through EMR software
- Maintain patient records in the record room
- Assisted patients in filling out check-in and payment paperwork.
- Responded to inquiries by directing calls to appropriate personnel.
Education
High School Diploma -
Dr Phillips High School
Orlando, FL 05-2013
Associate of Science - Nursing
Orlando Technical College
Orlando, FL 05-2013
Skills
- Pulse oximetry tracking
- Samples collection
- Inpatient care
- Caregiving skills
- EMR / EHR
- Medication dispensing
- Patient assessments
- Multi-tasking and prioritization
- Medical office administration
- Medical records security
- ECW EMR software
- Vital signs monitoring
- Documenting incidents
- HIPAA compliance
Timeline
Licensed Practical Nurse
My Health Onsite
06.2024 - Current
Medical Assistant / Patient Service Advocate
CareSpot Urgent Care
08.2021 - 09.2024
Patient Services Specialist
Florida Cancer Specialist
05.2021 - 09.2023
COVID Contact Tracer
Lake County Department of Health
04.2021 - 07.2022
Volunteer
Hope Mills Urgent Care
05.2010 - 06.2013
High School Diploma -
Dr Phillips High School
Associate of Science - Nursing
Orlando Technical College
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