Kiara Wilborn
Rome,Italy
Summary
Young professional with strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills with a positive attitude and commitment to continuous learning and growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Creative Manager
LUISS Language Cafe
Rome,Italy
02.2026 - Current
- Designed and implemented a supportive environment to enhance student comfort and engagement.
- Collaborated with cross-functional teams to create innovative marketing strategies for cultural events through social media.
- Managed team dynamics, fostering a collaborative environment among instructors and support staff.
Customer Service Representative
Wells Fargo
Phoenix, Arizona, USA
06.2025 - 08.2025
- Managed high-volume credit dispute and fraud resolution operations
- Resolved 95% of inquiries on first contact while maintaining strong satisfaction metrics
- Educated clients on APR structures, balance transfers, and financial products
- Completed compliance and fraud-prevention training aligned with regulatory standards
Passport Customer Service Representative
U.S. Department of State
Phoenix, Arizona, USA
02.2024 - 07.2024
- Managed urgent passport cases using federal CSR systems
- Scheduled 300+ high-priority appointments with 99% on-time processing rate
- Reduced case escalations by 40% through proactive case management
Virtual Reality Specialist
Act One
Phoenix, Arizona, USA
11.2022 - 01.2024
- Conducted UX research analyzing 200+ student feedback reports
- Collaborated with Meteor Studio to implement workflow and product improvements
- Improved learner satisfaction by 20% through experience redesign
- Delivered immersive VR education to 150+ students weekly
Collections Agent
Discover Financial Services
Phoenix, Arizona, USA
03.2020 - 08.2021
- Managed high-volume inbound account inquiries in regulated financial environment
- Negotiated payment solutions professionally while maintaining a 97% customer satisfaction rate
- Used Excel tracking to identify trends and improve resolution efficiency
Education
MSc - Strategic Management, Innovation & Sustainability
LUISS Guido Carli University
Rome, Italy01-2026
BA - Digital Culture (Media Arts & Sciences)
Arizona State University
Tempe, Arizona, USA05-2023
Skills
- Technical: Java HTML CSS JavaScript Adobe Creative Cloud Microsoft Office Excel
- Languages: English (Native) Italian (Intermediate) Spanish (Basic) German (Basic)
Certification
- LVMH Creation and Branding, Retail and Customer Service
- Mckinsey Forward Program
- LUISS AI Literacy
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Creative Manager
LUISS Language Cafe
02.2026 - Current
Customer Service Representative
Wells Fargo
06.2025 - 08.2025
Passport Customer Service Representative
U.S. Department of State
02.2024 - 07.2024
Virtual Reality Specialist
Act One
11.2022 - 01.2024
Collections Agent
Discover Financial Services
03.2020 - 08.2021
MSc - Strategic Management, Innovation & Sustainability
LUISS Guido Carli University
BA - Digital Culture (Media Arts & Sciences)
Arizona State University