Overview
Work History
Education
Skills
Hobbies and Interests
Personal Information
Certification
Timeline
Generic
Kiara Williamson

Kiara Williamson

Magna,UT

Overview

8
8
years of professional experience
1
1
Certification

Work History

Intake Specialist

Headlight Health
08.2024 - Current
  • Answered 100-200 phone calls and provided new clients with required paperwork to initiate service.
  • Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
  • Completed intake assessment forms and filed clients' charts.
  • Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
  • Assisted clients with complex situations by providing clear guidance on the intake process and available services, resulting in increased understanding and engagement.
  • Provided compassionate support to clients during the intake process, offering reassurance and understanding in times of distress.
  • Ensured client confidentiality by adhering to strict privacy policies when handling sensitive information during the intake process.
  • Collected, verified, recorded and processed client demographics, insurance payments, and referral information.

Storage Facility Manager

Beehive Storage
01.2023 - 07.2024
  • Managed day-to-day operations of a storage facility, including leasing units, customer service, and facility maintenance
  • Conducted regular facility inspections to ensure cleanliness, safety, and compliance with regulations
  • Handled customer inquiries, complaints, and requests in a timely and professional manner
  • Knowledge of security systems and protocols

Personal Assistant

Kiara Williamson VA
01.2023 - Current
  • Oversaw personal and professional calendars and coordinated appointments for clients
  • Maintained appropriate filing of personal and professional documentation
  • Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation
  • Responded to emails and other correspondence to facilitate communication and enhance business processes
  • Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business
  • Handled incoming mail, bills and invoices and completed appropriate actions
  • Entrusted to handle confidential and sensitive situations in a professional matter

Assistant Manager

Starbucks
01.2022 - 01.2023
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs
  • Pleasantly interacted with customers during hectic periods to promote a fun, positive environment
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns
  • Maintained accurate inventory counts to meet customer demands and sustain operations
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems
  • Promoted additional items with beverages, increasing store sales
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards

Lead IV Technician

Prime IV
01.2021 - 01.2022
  • Stocked, labeled, and inventoried medication to keep accurate records

  • Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care
  • Evaluated patient histories, complaints, and current symptoms
  • Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches
  • Monitored patient reactions after administering medications and IV therapies
  • Strengthened client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients
  • Conducted training and mentored team members to promote productivity and commitment to friendly service
  • Executed an average of 10-15 IV insertions per day, achieving a high success rate.

Mobile Phlebotomist

American Red Cross
01.2020 - 01.2021
  • Conducted mobile blood drives at various locations, efficiently and accurately collecting blood donations from volunteer donors following strict protocols and safety standards
  • Maintained meticulous records of donor information and blood collection procedures, ensuring accuracy and compliance with regulatory standards
  • Demonstrated exceptional proficiency in venipuncture, consistently achieving a high stick-to-no-stick ratio. On average did 20-40 sticks per shift.
  • Provided compassionate care and support to donors throughout the donation process, addressing any concerns and ensuring their well-being before, during, and after donation
  • Educated donors on the importance of their contributions and the impact of their donations on the lives of patients in need
  • Organized and managed the logistics of mobile blood drives, including setting up equipment, ensuring proper transportation of supplies, and maintaining a clean and safe work environment
  • Conducted regular maintenance checks on phlebotomy equipment and promptly reported any issues for timely resolution
  • Collaborated effectively with other members of the mobile team, including nurses, technicians, and volunteers, to ensure the smooth execution of blood drives and maximize donation collections

Customer Service Representative

Vivint
01.2018 - 01.2020
  • Responded to customer inquiries via phone, email, and chat, providing assistance with product inquiries, troubleshooting, and service-related questions
  • Investigated and resolved customer issues promptly and efficiently, ensuring a high level of customer satisfaction
  • Educated customers on the use of Vivint's products, ensuring they maximized the benefits of their smart home systems
  • Maintained accurate and detailed records of customer interactions, technical issues, and resolutions in the company's customer relationship management (CRM) system
  • Achieved a consistently high customer satisfaction rating, exceeding departmental benchmarks
  • Recognized for effective issue resolution and clear communication, leading to positive customer feedback

Assistant Store Manager

Cotton On
01.2018 - 01.2019
  • Assumed a leadership role by supervising, training, and mentoring retail sales associates to ensure the store's sales targets and customer service goals were met
  • Collaborated with the store manager to create and implement effective sales strategies and to motivate the team to achieve their objectives
  • Resolved customer complaints and concerns in a professional and effective manner, enhancing customer satisfaction and loyalty
  • Collaborated with the visual merchandising team to create attractive and appealing displays that effectively showcased the store's products
  • Actively promoted sales and upselling, contributing to increased revenue and meeting or exceeding sales targets

Door To Door Sales Representative

Armor Pest Defense
01.2017 - 01.2018
  • Traveled on foot or by automobile to deliver or sell merchandise or services
  • Used scripts or persuasive sales techniques to convince clients in purchasing pest defense services
  • Learned and implemented consultative selling skills to identify opportunities, overcome objections and close sales
  • Completed documentation smoothly to finalize sales
  • Drove team revenue totals by bringing in top sales numbers
  • Conducted market research to identify customer needs and preferences
  • Loaded and unloaded boxes and pallets of merchandise weighing as much as 70-80 pounds

Education

High School -

Westlake High School

Skills

  • Facility Management
  • Organizational Skills
  • Inventory Management
  • Excellent Customer Service/Support
  • Sales
  • Time Management
  • Decision-Making
  • Team Player & Leader
  • Strong Work Ethic
  • Attentive to Details
  • Advanced Interpersonal Skills
  • Valid Drivers License & Clean Driving Record
  • Committed to Quality and Service
  • Multitasking and Organization
  • Adaptable & Fast Learner
  • Communication Skills
  • Professional and Mature
  • Advanced Computer Skills
  • IV Certified
  • Phlebotomy Certified NHCO
  • Able to lift/carry/push 50lbs or more

Hobbies and Interests

  • Snowboarding: Enthusiastic snowboarder who lives off adrenaline and the thrill of carving through snowy slopes.
  • Dance: Passionate about dancing and its expression of creativity, rhythm, and discipline.
  • Hiking and Camping: Avid hiker and camper, finding solace in the great outdoors, promoting physical fitness, and nurturing a deep appreciation for nature.
  • Cooking and Baking: Enjoy experimenting with culinary creations, fostering creativity and precision in the kitchen.
  • Love for Adventure: Seek adventure in life, eager to explore new places, cultures, and experiences.

Personal Information

Willing To Relocate: True

Certification

Phlebotomy

  • Utah Driver's License
  • CPR/AED Certification
  • Licensed Phlebotomist - Utah Department of Health Services.

Timeline

Intake Specialist

Headlight Health
08.2024 - Current

Storage Facility Manager

Beehive Storage
01.2023 - 07.2024

Personal Assistant

Kiara Williamson VA
01.2023 - Current

Assistant Manager

Starbucks
01.2022 - 01.2023

Lead IV Technician

Prime IV
01.2021 - 01.2022

Mobile Phlebotomist

American Red Cross
01.2020 - 01.2021

Customer Service Representative

Vivint
01.2018 - 01.2020

Assistant Store Manager

Cotton On
01.2018 - 01.2019

Door To Door Sales Representative

Armor Pest Defense
01.2017 - 01.2018

High School -

Westlake High School

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Kiara Williamson