Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Kiara Wilmington

Davenport,IA

Summary

Proactive and customer-focused, adept at multitasking and conflict resolution, honed at Olive Garden Restaurant. Excelled in enhancing guest satisfaction and efficiently managing reservations, showcasing strong cash handling and relationship-building skills. Achieved significant improvements in service prioritization and front-of-house efficiency, contributing to a positive dining experience.

Friendly and welcoming, with keen ability to create positive and inviting atmosphere. Possesses strong communication skills and knack for efficiently managing reservations and seating arrangements. Dedicated to enhancing guest experiences and ensuring smooth operations.

I am a very eager worker up for any challenge, excited and determined to learn new things and tap into a new chapter of my life.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Overview

3
3
years of professional experience

Work History

Restaurant Hostess

Olive Garden Restaurant
03.2023 - Current
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.

Cashier Helper

Panera Bread
02.2022 - 10.2022
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Provided friendly service even during stressful situations or periods of high volume without compromising accuracy or efficiency.
  • Supported fellow cashiers with additional tasks, contributing to overall team efficiency.
  • Maintained cleanliness of the cashier area, promoting a positive store environment for both employees and customers.
  • Cleaned dirty tables for future guests
  • Often had to make more of the specialty drinks and bring it to the drink area
  • Handled cash registers with precision, ensuring proper change was given and maintaining balanced drawers.
  • Offered assistance to elderly or disabled customers as appropriate.
  • Demonstrated strong multitasking skills by managing multiple responsibilities simultaneously while staying focused on customer needs.

Education

High School Diploma -

North High School
Davenport, IA
06-2024

Skills

  • Customer service
  • Strong multitasking
  • Greeting guests
  • Active learning
  • Cash handling
  • Complex Problem-solving
  • Conflict resolution
  • Assertiveness
  • Handling complaints
  • Relationship building
  • Coordinating tasks
  • Payment processing
  • Judgment and decision making
  • Supply restocking
  • Social perceptiveness
  • Dining room management
  • Service prioritization
  • Memory retention
  • Server support
  • Front-of-house display creation
  • Reservations coordination
  • Sales and marketing
  • Friendly personality
  • Fast learner
  • Scheduling
  • Personal presentation
  • Reading comprehension
  • Task prioritization
  • Strong clinical judgment
  • Clinical judgment
  • Compassion and empathy

Interests

  • Photography
  • I have a passion for photography and editing photos
  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • Drawing and Painting
  • Music
  • Dance
  • Creative Writing
  • Team Sports
  • Passionate about balancing physical health with mental and emotional wellness
  • Gym Workouts
  • Documenting and sharing travel experiences
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Adventure Travel
  • Road Trips

Timeline

Restaurant Hostess

Olive Garden Restaurant
03.2023 - Current

Cashier Helper

Panera Bread
02.2022 - 10.2022

High School Diploma -

North High School
Kiara Wilmington