Kiara Wilson
Kankakee,IL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Mental Health Technician
IDHS
04.2023 - Current
- Improved patient well-being by providing compassionate care and support during their mental health journey.
- Assisted in the development of individualized treatment plans to address specific patient needs and promote recovery.
- Monitored patients'' progress, documenting changes in behavior and updating treatment plans accordingly.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Assisted individuals with daily living activities such as grooming, meal preparation, or mobility when necessary.
- Empowered patients by setting realistic goals, encouraging personal growth, and celebrating achievements throughout the recovery process.
- Supported families in understanding their loved one''s mental health condition and provided resources for ongoing support.
CSR
Sedgwick CMS
10.2022 - 07.2023
- Reduced turnaround time for claim settlements by prioritizing tasks and managing deadlines effectively.
- Enhanced claim processing efficiency by streamlining workflows and implementing best practices.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Provided exceptional customer service, addressing concerns and resolving issues promptly to maintain client satisfaction.
- Served as a subject matter expert on specialized claims, providing guidance and support to other team members when needed.
- Analyzed and addressed escalated claims to resolve issues quickly.
- Worked productively in fast-moving work environment to process large volumes of claims.
Server
Texas Roadhouse
01.2022 - 03.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Bartender
Hooters
07.2015 - 06.2021
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Prestige Beauty Advisor
Ulta
03.2013 - 06.2015
- Enhanced customer satisfaction by providing personalized beauty consultations and product recommendations.
- Increased repeat business through exceptional customer service and relationship building.
- Conducted makeup application demonstrations to showcase product effectiveness and educate clients on proper techniques.
- Maintained a clean, organized, and visually appealing store environment to promote positive customer experiences.
Education
High School Diploma -
Milford High School
Milford, ILEast West University
Chicago, ILSkills
- De-escalation Techniques
- Cognitive Behavioral Therapy Principles
- Autism Spectrum Understanding
- Behavioral Management
- Complaint Handling
- Written Communication
- Time Management
- Telephone Etiquette
- Insurance Claims Review
- Customer Service
- Insurance Claim Forms Review
Certification
- Certified Makeup Artist, GlamLab Studios - [March 2014]
Timeline
Mental Health Technician
IDHS
04.2023 - Current
CSR
Sedgwick CMS
10.2022 - 07.2023
Server
Texas Roadhouse
01.2022 - 03.2023
Bartender
Hooters
07.2015 - 06.2021
Prestige Beauty Advisor
Ulta
03.2013 - 06.2015
High School Diploma -
Milford High School
East West University