KIARA WILSON
Tuscaloosa,AL
Summary
Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Practice Administrator
Luma Dentistry
Hoover, Alabama
07.2024 - Current
- Managed daily operations of a multi-provider dental practice.
- Conducted regular meetings with practice staff to review performance objectives, goals, and outcomes.
- Build work schedules and staff assignments, taking workload, space, and equipment availability into consideration.
- Recruit, interview, and select employees to fill vacant roles.
- Coordinated staff training and development programs on best practices.
- Monitored employee attendance records and maintained time off requests and approvals accordingly.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Implemented office policies to enhance patient care and service delivery.
- Resolved patient inquiries and issues to ensure satisfaction and engagement.
- Review and analyze metrics daily.
- Analyzed financial activities of department to share budgetary input with managers.
- Computed balances, totals or commissions to support accounting team.
- Implemented strategies to reduce overhead costs while increasing revenue sources.
- Planned special events such as health fairs or community outreach programs.
- Collaborate with local colleges for student learning and development.
Office Manager
Affordable Dentures & Implants
McCalla, AL
02.2019 - Current
- Managing front office
- Assist in office team development and training
- Coordinate office administrative operations and procedures
- Assist in onboarding process for new hires
- Patient Satisfaction
- Monitoring and maintaining office budget
- Ordering office supplies and equipment
- Managing production schedule
- Meeting monthly goals
- Analyzing revenue and metric reports
- Presenting treatment plans and financing options with patients
- Maintaining/ Balancing Daily Deposits
- Accounts Receivable
- Verifying dental insurance
- Processing dental insurance claims
- Processing dental insurance payments
- Billing inquiries
- Assisting Dentist When Needed
- Taking Dental X-Rays
- Creating Ideas for staff to meet daily/monthly goals
- Organizing a clean and safe office environment for patients and staff
- Working closely with the doctor to provide exceptional patient care
- Serve as an liaison with other practices within the organization
Treatment Plan Coordinator
Patient Treatment Consulter, Aspen Dental
Parkway Bessemer, Al
03.2016 - 07.2018
- Manage Front and Office Staff
- Coordinating financing options for patients
- Lead team meetings
- Lead team building activities
- Assist doctor with building strong relationships with patients
- Patient Satisfaction
- Helping patients achieve their goals for a beautiful smile and overall healthy mouth
- Verifying Insurance
- Scheduling Appointments
- Answering Phones
- Greeting Patients
- Filing charts
- Verifying dental lab cases
- Discussing treatment plans
Customer Service Associate
Lowe's Home Improvement
Tuscaloosa, AL
07.2012 - 03.2016
- Worked directly with Customers to provide an excellent shopping experience
- Assist customers in the Men's and Shoe Departments
- Assisted customers with online orders
- Assisted with account payments
- Started new account for customers
- Assisted customers with returns/purchases
Receptionist/Dental Assistant
Rhodes & Rhodes Family Dentistry
Tuscaloosa, AL
12.2014 - 12.2015
- Answering phones
- Scheduling Appointments
- Verifying Insurance
- Making Payment Arrangements for Financial Agreements
- Presenting treatment plans
- Discussing bill statements with patient's
- Applying patients for financing
- Copy, Fax, and Email Documents
- Assisting the Doctor when needed
Customer Service Associate
Lowe's Home Improvement
Tuscaloosa, AL
04.2012 - 03.2015
- Assisting with online orders
- Accepting payments for accounts
- Assisting with returns/purchases
- Starting up new customer accounts
- Answering telephones
- Implemented marketing strategies
- Customer Focus
Customer Service Associate
JCPenney
Tuscaloosa, AL
07.2007 - 07.2012
- Worked directly with Customers to provide an excellent shopping experience
- Assist customers in the Men's and Shoe Departments
- Assisted customers with online orders
- Assisted with account payments
- Started new account for customers
- Assisted customers with returns/purchases
Education
Associate’s -
Jefferson State
10.2022
Associate’s - General Studies
Lawson State Community College
12.2014
High School Diploma - General Studies
Shelton State Community College
01.2011
Dental Assistant Certification: Dental Assistant -
Paul W. Bryant High School
08.2007
Skills
- Business development
- Analysis skills
- Administrative Support
- Operations Management
- Staff Management
- Expense Reporting
- Scheduling Coordination
- Staff Training
- Performance Improvement
- Financial Reporting
- Policy Implementation
- Scheduling and Calendar Management
- Human Resources
- Compliance Monitoring
- Supply Management
- Facility Management
- Strategic Planning
- Workflow Optimization
- Training and Coaching
Certification
Certified Dental Assistant
BLS Certification
Class A CDL
December 2022
Air Brake Endorsement
CDL
Timeline
Practice Administrator
Luma Dentistry
07.2024 - Current
Office Manager
Affordable Dentures & Implants
02.2019 - Current
Treatment Plan Coordinator
Patient Treatment Consulter, Aspen Dental
03.2016 - 07.2018
Receptionist/Dental Assistant
Rhodes & Rhodes Family Dentistry
12.2014 - 12.2015
Customer Service Associate
Lowe's Home Improvement
07.2012 - 03.2016
Customer Service Associate
Lowe's Home Improvement
04.2012 - 03.2015
Customer Service Associate
JCPenney
07.2007 - 07.2012
Associate’s -
Jefferson State
Associate’s - General Studies
Lawson State Community College
High School Diploma - General Studies
Shelton State Community College
Dental Assistant Certification: Dental Assistant -
Paul W. Bryant High School