Kiara Wiltsie

Observed physician assistant at Yale Neurology Clinic while assisting in patient care for neurological conditions, including Parkinson's disease and multiple sclerosis.
Gained insights on building foundational trust with patients to enhance overall care quality.
Noted proactive nature of PA role, adapting consultations to address complex patient needs beyond initial visits.

• - Provided direct patient care under the supervision of healthcare providers, performing tasks including vital signs, screenings, and health maintenance.
• - Conducted point-of-care testing and assisted with administrative duties.
• - Promoted to manage scheduling for two locations, ensuring efficient operations.
• Prepared patients for diagnostic tests, explaining procedures to alleviate apprehension.
• Coordinated patient scheduling and follow-up appointments to optimize clinic workflow.
• Educated patients on treatment plans and medication instructions for better health outcomes.
• Conducted routine laboratory tests, ensuring compliance with safety protocols and quality standards.
• Supported billing processes by verifying insurance information and processing claims efficiently.
• Trained new staff on clinic protocols, enhancing team productivity and service delivery.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Obtained client medical history, medication information, symptoms, and allergies.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
• Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
• Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
• Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
• Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.

Assisted seniors with menu selections and served meals while maintaining a clean dining environment. Supported residents in the memory care unit by accommodating changes to their meal orders during service. Collaborated with team members to address all resident needs effectively.

• Delivered exceptional customer service in high-volume dining environment.
• Collaborated with kitchen staff to ensure timely food preparation and presentation.
• Trained new servers on menu items, service standards, and operational procedures.
• Managed multiple tables efficiently while maintaining attention to detail and guest satisfaction.
• Implemented strategies to enhance workflow and reduce wait times during peak hours.
• Worked with POS system to place orders, manage bills, and handle complimentary items.