Kiara Winters

• Served high customer volumes during special events, nights, and weekends.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Kept bar presentable and well-stocked to meet customer needs.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Adhered to state laws regarding alcoholic beverage services and customer regulations.

• Ensure network capacity and manage cost of transportation.
• Communicate with Network Development team on capacity strategies, develop and oversee execution of action plans and work with Network Services team on provider compliance as part of provider performance oversight.
• Ensure overall network health for the assigned market through ongoing network development and individual provider relations support.
• Manage and negotiate transportation provider network contracts to ensure that performance criteria are met and maintained along with onboarding of transportation providers.
• Develop metrics and execute ongoing network development to manage network deficiencies.
• Approve new provider contracts, settlement deductions and other payments.
• Manage overall Network Digitization and platform use.
• Manage problem resolution and quality monitoring including provider complaint reports.

• Reviews employer records to determine the accidents, traffic violations, and medical information are recorded according to federal and state regulations. Interprets applicable regulations and suggests methods of self-inspection to accomplish voluntary compliance with the code.
• Inspects vehicle systems such as lights, brakes, tires, directional signals, exhaust systems, and warning devices to detect excessive wear or malfunction. Measures interior and exterior noise levels. Measures efficiency of emission control devices.
• Computes and records weight or utilizes portable scale to determine gross weight and distribution of load over axles.
• Reviews vehicle log to verify driver has not exceeded allowable driving hours required permits and licenses are displayed.
• Declares vehicle or driver out-of-service for violation of intrastate interstate commerce regulations.
• Accompanies providers to observe conduct and observance with safety precautions.
• Leads class for Non-Emergency Medical Transportation (NEMT) Provider training according to contractual guidelines and Verida established curriculum. Assures that all NEMT Providers are appropriately trained and operating within compliance of all vehicles, drivers, and contractual requirements.
• Follows all Verida policies and procedures
• Regular and predictable attendance
• Report and communicate with management to resolve issues
• Ability to problem solve and enact critical thinking skills to find resolutions while in the field
• The ability to act independently and as part of the compliance team.
• Frequent travel, including overnight travel required
• Works nights and weekends to meet business needs
• Conduct Passenger Assistance Safety and Sensitivity “PASS” driver training class as needed.
• Conduct Basic First Aid and CPR training.
• Conduct Defensive Driving training.
• Recommends best practices and facilitates remedial training, as needed, to ensure safe and timely transportation.
• Investigates and prepare reports on all accidents/incidents as directed.
• Maintains a culture of safety including assisting with regularly scheduled safety/training meetings, observations, and evaluations.
• Reports performance concerns of drivers to management for proper resolution.
• Champion for NetNotes and driver portal. Provide IT feedback and recommendations for product development
• Available to answer calls and address fleet/training issues after hours and on weekends.
• Serve as a point-of-contact related to inspections and training to all departments.
• Ensures all provider vehicle requirements are met and documentation is up to date.

Directing activities related to planning, procuring, dispatching, routing, and tracking of transportation vehicles.

• Verified that drivers completed required safety training and attended quarterly driver safety meetings.
• Planned and established transportation routes, work schedules and operator assignments.
• Scheduled repair and preventive maintenance of vehicles and other equipment.
• Verified that drivers transported loads safely and complied with state DOT laws.