Kiara Womack
Lithonia,GA
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Duke Energy
Decatur, GA
09.2022 - 12.2022
- Provided exceptional customer service to ensure customer satisfaction.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Implemented innovative methods for streamlining the customer service process.
- Maintained a high level of professionalism when dealing with difficult customers.
Crew Trainer
McDonald's
Lithonia, Georgia
05.2016 - 04.2019
- Assisted management in developing strategies to improve customer service standards.
- Provided ongoing coaching and mentoring to crew members to increase productivity levels.
- Encouraged open communication between trainees and management throughout the learning process.
- Developed and implemented training programs to ensure crew members were adequately prepared for their roles.
- Identified areas of improvement within the team by implementing regular assessments and evaluations.
Customer Service Representative
Savvi Formalwear By Sarno And Son
Fulton, GA
04.2018 - 06.2018
- Identified opportunities for upselling additional products or services based on customer needs.
- Provided exceptional customer service to ensure customer satisfaction.
- Answered customer inquiries and provided accurate information regarding products and services.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Conducted regular follow-up calls with customers after resolving their issues.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Education
High School Diploma -
Southwest Dekalb High School
Decatur, GA05-2013
Some College (No Degree) -
Ultimate Medical Academy - Clearwater
Clearwater, FLSkills
- Account updating
- Data Collection
- Inbound and Outbound Calling
- Complaint resolution
- Information Security
- Courteous demeanor
- Microsoft Excel
- Research
- Warranty Service
- Customer Education
- Problem-solving abilities
- High-energy attitude
- Computer Proficiency
- Positive and professional
- Critical Thinking
Languages
English
Professional
Timeline
Customer Service Representative
Duke Energy
09.2022 - 12.2022
Customer Service Representative
Savvi Formalwear By Sarno And Son
04.2018 - 06.2018
Crew Trainer
McDonald's
05.2016 - 04.2019
High School Diploma -
Southwest Dekalb High School
Some College (No Degree) -
Ultimate Medical Academy - Clearwater
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