Kiara Woods
Richmond
Summary
A result oriented leader with skills in building efficient workplace relationships through effective communication and leading by example. Equipped to meet challenges head-on and the ability to make quick decisions that yield positive results.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Walmart
06.2019 - 11.2023
- Motivated Digital Coach brings strong leadership and planning talents
- Supports team leads by making sure their goals align to the goals of the store
- Communicate with team leads about their teams performance and plans on how to improve the store's performance
- Proven skills in building and directing strong teams to achieve challenging objects
- Deep understanding of Walmart practices and Walmart conditions
- Bringing good attitudes to employees and coworkers
- Maintaining a friendly relationship with all employees so they maintain a positive attitude at work
- To Strive for Five is an understatement when striving to serve customers
- Develops training and exercise programs to meet individual requirements and team play strategies
- Checks equipment and monitors common areas to maintain proper upkeep while remaining vigilant on safety
- Mentors staff to enhance skills and achieve daily targets, using hands-on and motivational leadership
- Enforces company policies and procedures to strengthen operational standards
- Conducts job interviews, leads employee performance evaluations and rewards top performers to attract and retain quality personnel
- Boosted player confidence through personalized training sessions and continuous feedback.
- Promoted sportsmanship values among athletes, fostering a positive competitive atmosphere within the team environment.
Customer Service Navigator
UnitedHealth Group
09.2018 - 09.2019
- Respond to and resolve, on the first call, customer service inquiries and issues by identifying the topic and type of assistance the caller needs, such as benefits, eligibility and claims, financial spending accounts and correspondence
- Contact providers to handle unresolved billing or collection inquiries/issues
- Covered insurance benefits, and procedures for third party payers
- Document all communication with members
- Utilized all MS/Office, CSP Facets, PA, OptumRx, and Maestro programs
- Assist customers in navigating websites and other UnitedHealth Group websites and encourage and reassure them to become self-sufficient
- Performed other duties as needed
Manager of Business Development and Sales
Sears
01.2017 - 10.2018
- Enhanced customer satisfaction with efficient account management, timely follow-ups, and prompt resolution of issues.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Led team meetings focused on sharing best practices which contributed significantly to overall team success.
- Collaborated with sales, marketing and other internal teams to meet shared goals.
- Qualified leads by scheduling introductory discovery meetings and calls.
- Organized product demonstrations at trade shows/events which positively impacted brand awareness among potential customers.
- Managed budgets responsibly by monitoring expenses closely and making prudent investments in promotional activities that delivered high ROI.
- Built diverse sales pipeline to exceed quota targets.
- Created and executed outbound demand generation campaigns, calls and emails to deliver qualified leads for sales team.
Education
Bachelors -
Texas Southern University
Houston, TXSkills
- Sales Monitoring
- Product and service knowledge
- Training and development
- Staff development
- Time Management
- Staff training and development
- Business development understanding
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of 60 staff members.
- Achieved metric goals by managing team work with accuracy and efficiency.
Languages
English
Full Professional
Timeline
Assistant Manager
Walmart
06.2019 - 11.2023
Customer Service Navigator
UnitedHealth Group
09.2018 - 09.2019
Manager of Business Development and Sales
Sears
01.2017 - 10.2018
Bachelors -
Texas Southern University
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